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Sales Manager - L Hotel Fatima by Trademark Collection… - Jobeax

Sales Manager - L Hotel Fatima by Trademark Collection by Wyndham em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

SUMMARY

The Sales Manager, reporting to the Director of Sales & Marketing, will be responsible for maximizing hotel revenue and market share through a structured, proactive sales approach. This role will focus on identifying and securing new business opportunities, managing existing accounts, and promoting the hotel’s products and services across key market segments, including corporate, group, leisure, and MICE (Meetings, Incentives, Conferences, and Exhibitions).

The role holder will develop and implement effective sales strategies, conduct regular client visits and presentations, and confidently engage in B2B selling at all levels. He/She will coordinate closely with operations and revenue teams to ensure seamless service delivery, while consistently achieving or exceeding room night and revenue goals.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY RESPONSIBILITIES

Sales

Identify, qualify, and solicit new business opportunities across assigned market segments (corporate, groups, leisure, MICE) to achieve and exceed revenue targets.
Develop and maintain strong client relationships through proactive account management, regular site inspections, client entertainment, and networking activities.
Conduct sales calls, meetings, and presentations, and represent the hotel at trade shows, exhibitions, and industry events to increase market visibility and share.
Prepare and present persuasive proposals, contracts, and rate negotiations in line with the hotel’s pricing strategy, ensuring profitability while maintaining client satisfaction.
Manage a portfolio of existing accounts, ensuring retention, repeat business, and growth through consistent communication and service excellence.
Maximize revenue by cross-selling and upselling hotel facilities such as F&B outlets, banqueting, spa, and leisure services.
Liaise closely with Revenue Management to align on pricing strategies, demand generation, and market positioning.
Collaborate with Catering & Events, Banquets, Reservations, and Front Office teams to ensure seamless handover and execution of confirmed business.
Conduct regular market research and competitive analysis to identify new trends, opportunities, and threats, providing feedback and recommendations to management.
Maintain complete and accurate records of all sales activities, client communications, bookings, and account history in the hotel’s CRM system (e.g. Sales Cloud).
Achieve assigned sales targets for revenue, room nights, and market share through strategic planning and consistent follow-up.
Prepare accurate sales forecasts, weekly/monthly activity reports, and pipeline updates for the Director of Sales & Marketing.
Participate in the preparation and execution of the annual Sales & Marketing plan and support the implementation of new initiatives.
Ensure all contracts, agreements, and proposals are properly documented, distributed, and compliant with hotel standards.
Stay updated on hotel facilities, services, and competitor offerings to effectively position the property in the marketplace.

Leadership

Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open-door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
Assist Head of Department with direct reports (recruitment and selection, performance management (Appraisal/PDP), Team member development and motivation, counselling / disciplinary issues.

Human Resources

Ensure that your department) is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. WES, Success Matters, Probation reviews etc.
Ensure 100% compliance with all mandatory training for your department(s); as well as the Departmental Trainers are positively encouraged
Assist the head of department in controlling the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Assist the head of department to conduct interviews for relevant roles in conjunction with HR
Ensure that you dine in the Team Member restaurant at least three times a week and provide HR Leader on property feedback
Support WeCom with quarterly People, Community and Sustainability engagement events

Communication

Conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports
Share all relevant information with your HOD in 121’s

Finance

Support the Head of Department (HOD) in planning and tracking the departmental budget.
Assist the HOD in managing departmental holidays and lieu days in line with business needs.
Support with the HOD to review payroll figures with the Finance Leader and HR Leader.
Ensure timely submission of payroll to HR by the agreed deadline

Management

Train and develop the team and provide support when required
Ensure that effective communication flow is maintained at all times
Actively participate in the community involvement projects and initiatives together with the hotel’s management team
Maintaining a business environment based on the Code of Conduct and Company Vision

SKILLS & COMPETENCIES

Business Acumen
Self-drive
Persuasive
Communication
Networking
Negotiation
Impact & Influence
Energy

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION

Experience 3 to 4 years working in a 4/5 start branded hotel in a similar role
BS/BA degree is preferable
Fluent in Portuguese, both written and spoken
English (Fluent)
Strong sales experience in the hospitality industry

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