Guest Relations Officer - Por em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Qualifications:
SHIPBOARD Employment type.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).
2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, ...
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... se erguem desde a superfície da água a 143 metros de altura – ao estilo luxo contemporâneo. Estamos a reforçar a equipa de Front Office com a admissão de um Guest Relations (m/f), que tenha paixão por hospitalidade, atenção ao detalhe e gosto por criar experiências memoráveis aos hóspedes. Este profissional terá como principais ...
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Sou uma empresa: Shiadu Boutique Guesthouses Se procuras um oportunidade de integrar um grupo em expansão e com uma estrutura humana e de processos consolidada, se valorizas uma ambiente de trabalho onde podes ser tu, aprender em contínuo e crescer na função, no Grupo Shiadu, temos uma oportunidade para ti. Neste momento, ...
... complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions - .Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship - .Responsible ...
... complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions - .Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship - .Responsible ...
... emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike - Responds to escalated guest concerns ...
... emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike - Responds to escalated guest concerns ...
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... emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike - Responds to escalated guest concerns ...
The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, ...
... emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike - Responds to escalated guest concerns ...
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