Dutch Quality Analyst - Data-Driven CX Call QA (Hybrid) em Lisboa, Portugal

Role of a Quality Analyst responsible for monitoring customer interactions, identifying improvement opportunities, providing feedback, and ensuring compliance with quality standards in Lisbon.

• Tempo integral

The Independent Quality Analyst will assure the Customer Service teams are in compliance with the company’s standards by monitoring calls, chats and emails, and create and analyze reports to generate actions. The primary objective is to assist management with discovering areas of improvement for processes and customer experience ...

• Contrato

Sumol Compal, em Carnaxide, Lisboa, procura um Contract & Project Management Analyst para integrar a Direção Administrativa & Financeira. Procuramos um profissional com formação em Informática ou áreas económicas e até 2 anos de experiência em melhorias digitais. Oferecemos um papel com foco operacional, controlo financeiro ...

• Híbrido

... technical teams in an international and multicultural environment. - Contribute to the continuous improvement of processes, controls, reporting solutions, and data quality. Requirements: - Bachelor's degree in Business Management, Information Technology, Accounting, Finance, or a related field. - Relevant professional experience ...

€9.13 por dia

... looking for a Quality Analyst to our project. Responsibilities: - Monitors all interactions and ensures accuracy of the output - Coordinates and facilitates call calibration/training sessions for vendor QA partners - Trained and certify new IQA/VQAs - Publishes quality trends, feedback and improvement / enhancement reports ...

• Contrato

141k

... looking for a Quality Analyst for our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration / training sessions for vendor QA partners ● Trained and certify new IQA / VQAs ● Publishes quality trends, feedback and improvement / enhancement ...

€9.13 por dia

... looking for a Quality Analyst to our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration/training sessions for vendor QA partners ● Trained and certify new IQA/VQAs ● Publishes quality trends, feedback and improvement / enhancement reports ...

• Contrato

141k

... looking for a Quality Analyst for our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration / training sessions for vendor QA partners ● Trained and certify new IQA / VQAs ● Publishes quality trends, feedback and improvement / enhancement ...

• Contrato

141k

... looking for a Quality Analyst for our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration / training sessions for vendor QA partners ● Trained and certify new IQA / VQAs ● Publishes quality trends, feedback and improvement / enhancement ...

• Contrato

... you fluent in French and passionate about quality? We are looking for a QA Specialist to join our international team and help ensure the highest standards of quality and customer experience. Responsibilities - Monitor and evaluate interactions according to established quality standards. - Conduct quality assessments and ...

• Contrato

... comparable workflow orchestration tool. - Experience implementing idempotent, incremental or merge-based data ingestion patterns. - Understanding of automated data-quality testing, ideally with tools such as Great Expectations, Soda or equivalent. - Experience troubleshooting pipeline failures and improving data-processing ...

• Híbrido

... próximo, desenvolvimento contínuo e integração numa equipa experiente e orientada para a excelência. A PPM Coachers está a recrutar para a função de Business Quality Analyst! A tua Missão: * Assegurar a alimentação do backlog no alinhamento com o role e responsabilidade do Product Owner; * Impulsionar a escrita assertiva ...

• Híbrido

... Collaborate directly with business sponsors, sales teams, and traders to understand requirements and deliver value-driven solutions. - Contribute to the evolution of data and analytics technologies, leveraging tools such as Python , SQL , Tableau , Power BI , APIs, and AI-powered chatbot solutions. - Ensure data quality, consistency, ...

... compliance with data quality, security, and governance requirements. - Collaborate with Data Custodians to align business definitions and model updates. - Prevent data redundancy and ensure consistency across data domains. Coordination & Change Management - Coordinate data model evolution with Data Custodians, Data Office teams, ...

... diretas. IMPORTANTE: Exige-se fluência em português (falado e escrito) e autorização legal para trabalhar em Portugal. - Experiência mínima de 3 anos em funções de Data, idealmente análise de dados; - Experiência em Power BI (arquitetura e implementação de soluções end-to-end); - Experiência avançada em DAX e Power Query; - Experiência ...

• Híbrido

426k

... business growth. Join Us! We are looking for talented professionals to be part of our team, bringing unique skills and perspectives to help us grow even further. Data Analyst The Data Analyst is responsible for the technical execution of reporting and insight that enhances transparency & business performance with particular ...

€1200 EUR - €2360 EUR

... use them well: 18 years of experience. 2,360 employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind. We are looking for a Data Engineer! Location: Lisbon | Porto Level of Experience: Mid (3 to 6 years) Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits ...

Analyze and interpret large data sets to identify patterns and trends, driving business decisions. Create visualizations and reports, and collaborate with teams for data-driven solutions.

• Híbrido
• Presencial

A HN Services Portugal procura um Data Analyst / Data Engineer para integrar um projeto internacional no setor financeiro, em Lisboa. Procuramos um perfil com aproximadamente 3 a 7 anos de experiência profissional, que combine uma forte componente de Data Analysis com conhecimentos de Data Engineering e automação. A experiência ...