French Quality Analyst em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.
Are you fluent in French and passionate about quality? We are looking for a QA Specialist to join our international team and help ensure the highest standards of quality and customer experience.
Responsibilities
Monitor and evaluate interactions according to established quality standards.
Conduct quality assessments and provide constructive feedback.
Identify recurring issues, trends, and opportunities for improvement.
Prepare quality reports and performance analysis.
Work closely with operational teams to improve processes and customer experience.
Support coaching and calibration sessions.
Ensure compliance with internal procedures and quality guidelines.
Contribute to continuous improvement initiatives.
Requirements
Fluent in French (C1/C2 level).
Good command of English , both written and spoken.
Previous experience in Quality Assurance, Customer Service, Contact Center, or a similar environment is a plus.
Strong analytical and communication skills.
Excellent attention to detail.
Ability to provide clear and constructive feedback.
Good organizational and time-management skills.
Comfortable working in an international and multicultural environment.
What We Offer
Employment Contract
Salary + Language Bonus + Performance Bonus + Meal Allowance
Health Insurance
Career development opportunities.
Training and continuous learning.
Collaborative and supportive team.
Opportunity to work on an international project with a global organization.
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