Emma - The Sleep Company
(Junior) Customer Escalation Manager - French Speaker
- Remoto
... shaping CX requirements. What you'll do: - Own critical issue resolution ensuring seamless and efficient case management. - Serve as the main POC for VP/Country Managers on customer escalations, acting as a subject matter expert (SME) on customer experience (CX). - Resolve executive-level escalations , including inquiries from ...
Lisboa, Portugal