686 vagas para service management itil em todo o país.

... strong alignment between technical teams, business stakeholders, and service commitments. Key Responsibilities: - Lead Incident, Problem, Change, and Request Management processes, ensuring adherence to ITIL best practices. - Monitor and ensure compliance with defined SLAs and service quality standards. - Ensure service continuity ...

... strong alignment between technical teams, business stakeholders, and service commitments. Key Responsibilities: - Lead Incident, Problem, Change, and Request Management processes, ensuring adherence to ITIL best practices. - Monitor and ensure compliance with defined SLAs and service quality standards. - Ensure service continuity ...

... experiência em gestão de serviços de SI/TI, acompanhamento operacional, gestão de SLA e fornecedores; - Conhecimentos de gestão de serviços de SI/TI, nomeadamente ITIL, Service Management e Service Operations; - Experiência na gestão de níveis de serviço (SLA), indicadores de desempenho (KPI), qualidade de serviço (QoS) e experiência ...

... of logistics. Tasks - Active further development of the company-wide IT service management system based on ITIL - Continuous improvement of ITSM process and service quality using KPIs - Supporting and advising consulting our business units in the Enterprise Service Management environment - Ensuring optimal support of ITSM ...

... experience in Service Management; * Strong expertise in ITIL-based processes, particularly Incident, Problem, Change and Request Management; * Proven experience in Service Level Management, including SLA monitoring and performance management; * Experience interfacing with multiple stakeholders, including central service teams, ...

... process optimisation, automation, and service enhancement. What You'll Need to Succeed - Previous experience in Service Delivery, IT Operations, IT Service Management, or a similar function. - Strong understanding of ITIL processes and service management best practices. - Experience managing suppliers, managed service providers, ...

... evolution of our ServiceNow platform. Responsibilities: - Strong knowledge on ITSM modules; - Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices; - Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow; - Gather, analyze, ...

... performance and demand closure. - Provide regular stakeholder reporting and communicate delivery or roadmap decisions. Qualifications - Proven experience in Demand Management and Portfolio Management. - Knowledge of ITIL practices. - Experience in IT project/program delivery and complex program interdependencies. - Experience working ...

... - CI/CD - DevOps / SecDevOps File Transfer - CFT - MQ - FTaaS - FTP / SFTP - PeSIT Infrastructure & Security - Cloud Platforms (IaaS, PaaS, SaaS) - Terraform - Load Balancers - Firewalls - Active Directory - LDAP - TLS / SSL - SSH - PGP / GPG Service Management - ServiceNow - Jira - ITSM Tools - Agile Methodologies []

... vendor governance models, contract frameworks, operating models, or VMO processes. - Strong expertise in contract management, including liability clauses, SLAs, service credits, payment terms, data protection, intellectual property, termination rights, and transition arrangements. - Deep understanding of technology services ...

... - CI/CD - DevOps / SecDevOps File Transfer - CFT - MQ - FTaaS - FTP / SFTP - PeSIT Infrastructure & Security - Cloud Platforms (IaaS, PaaS, SaaS) - Terraform - Load Balancers - Firewalls - Active Directory - LDAP - TLS / SSL - SSH - PGP / GPG Service Management - ServiceNow - Jira - ITSM Tools - Agile Methodologies []

... seguinte perfil: Principais Tarefas e Responsabilidades: * Consultor sénior com experiência em Gestão de Incidentes e Major Incidents, familiarizado com práticas ITIL / IT Service Management, capaz de coordenar incidentes end-to-end, gerir prioridades, mobilizar equipas técnicas e assegurar comunicação clara com stakeholders ...

... Project Management (Agile, Kanban, Scrum, Waterfall) - Ticketing Solutions | Workflows (Remedy) - MS Project Server - REST, WebAPI, Distributed Systems - Web Services and JavaScript - MS Visio, MS Project, System Integration Tools - MS Windows - Fluent in English (spoken and written). Preferred Certifications: - ITIL Foundation ...

... and secure continuous improvement initiatives. Your Key Skills - Strong experience in IT Service Management and IT Support operations. - Solid knowledge of ServiceNow platform administration, governance, and product ownership. - Strong understanding of ITIL processes and service management best practices. - Experience ...

... teams, as well as with the MSP, to ensure IDAM services are secure, supportable and embedded into operational processes. Profile - Relevant SailPoint, identity management, cyber security, cloud platform or IT service management certifications would be advantageous. Practical hands-on experience is essential and may be accepted ...

... Bachelor's degree in Computer Science, Engineering, Life Sciences, or related field - 5+ years service management and/or rollout experience - Leadership and team management experience - Proficiency with BMC Helix, Azure DevOps, Jira, or Trello - ITIL V3 or V4 foundation knowledge and change management experience - Azure/AWS cloud ...

... deployments and technical configuration. Coordination & Governance, to: - Coordinate Release schedules and dependencies across multiple teams. - Ensure compliance with ITIL Change Management process. - Drive clear communication between technical teams and business stakeholders. - Anticipate and mitigate risks, unblock proactively ...

... scheduled jobs. - Monitor application health and proactively identify potential issues before they impact end users. - Communicate incident status, resolutions, and service updates to stakeholders and users. Service Management - Manage incidents, problems, changes, and service requests in accordance with ITIL best practices. - ...

... performance of production applications. - Monitor, troubleshoot, and resolve incidents, problems, and performance issues. - Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives. - Manage deployments, releases, and change requests following ITIL and ...

... scheduled jobs. - Monitor application health and proactively identify potential issues before they impact end users. - Communicate incident status, resolutions, and service updates to stakeholders and users. Service Management - Manage incidents, problems, changes, and service requests in accordance with ITIL best practices. - ...