Technology Platform & Service Delivery Director

Technology

Senior

Porto

Who we are

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

Interact with senior clients on regular basis to drive their business towards impactful change

Contribute to creating new business solutions via data-driven insights

Seize opportunities at the client and at Metyis in our entrepreneurial environment

Become part of a fast-growing international and diverse team

What you will do

Own and manage end-to-end technology service delivery within the GBS environment, ensuring stable, efficient, and SLA-driven IT operations across enterprise platforms, digital commerce/e-commerce ecosystems, infrastructure, and vendor-managed services

Oversee integrated technology services, coordinating delivery across internal teams, external vendors, and client technology functions while ensuring alignment with business requirements

Lead the operational delivery and continuous improvement of enterprise technology platforms, including digital commerce, customer-facing applications, CRM, ERP, and cloud-based solutions, ensuring high availability, scalability, and business continuity

Ensure operational stability and continuous evolution for enterprise platforms and digital commerce systems

Lead IT service management processes, including incident, request, problem, change, and escalation management, ensuring service stability and SLA compliance

Manage the operational lifecycle of digital platforms and e-commerce ecosystems, ensuring seamless service delivery and an exceptional customer experience across multiple markets

Act as the primary operational interface for client IT and business stakeholders, leading governance meetings, service reviews, executive reporting, and operational escalations

Monitor and improve service performance through KPIs, SLAs, OLAs, operational dashboards, and service health metrics, driving data-driven decision making

Identify and drive automation, operational efficiency, and continuous improvement initiatives using service performance metrics and data-driven insights

Support the transition and onboarding of new services into the GBS organization while contributing to the standardization of technology service management practices across clients

Contribute to the evolution of the Technology operating model, helping establish governance frameworks, service management standards, and scalable support structures

Build operational capability tailored to support modern platform operations and scalable e-commerce infrastructure

Collaborate with cross-functional business, product, engineering, and digital commerce teams to ensure technology services effectively support business growth and customer experience objectives

Mentor and support the growth of technology service capabilities, contributing to future team design, hiring, and fostering a culture of operational excellence and accountability

What you´ll bring

Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field

12- 15 years of proven experience in technology service delivery, GCC, E-commerce, IT operations, application support, infrastructure operations, or managed services

Strong experience with ITIL-based service management practices, including incident, problem, change, and service governance processes

Proven track record managing SLA-driven technology operations and delivering high-quality technology services in complex enterprise environments

Hands-on experience or operational oversight in managing enterprise platforms and/or digital/e-commerce technology environments

Experience working with senior business and technology stakeholders, with excellent client-facing communication and stakeholder management skills

Strong understanding of application, platform, cloud, infrastructure, and managed service support models

Experience supporting enterprise platforms such as e-commerce solutions, CRM, ERP, digital customer platforms, APIs, middleware, or cloud-native applications

Experience delivering technology services supporting digital commerce, customer-facing platforms, or omnichannel business operations is highly desirable

Experience working in Global Business Services (GBS), Global Capability Centers (GCCs), Shared Services, or global managed services organizations is highly valued

Demonstrated experience designing, establishing, or scaling technology service delivery functions and operating models

Experience driving automation, operational efficiency, and service transformation initiatives using operational metrics and service insights

Experience managing multi-vendor environments, outsourced service providers, and strategic technology partners within complex global organizations

Familiarity with ITSM tools, service reporting frameworks, and operational governance models

Background operating within Global Capability Centers (GCCs) or global enterprise platform operations models

Familiarity with platform-centric operating models, e-commerce architectures, and digital transaction flows

Exposure to enterprise technologies such as Salesforce, SAP, Adobe Commerce, SAP Commerce Cloud, Microsoft Dynamics, ServiceNow, or similar enterprise platforms is considered a strong advantage

Fluent English, both verbal and written; additional languages are a plus

Strong analytical, organizational, and leadership skills, with the ability to work effectively in international and cross-functional environments

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.

Recruitment Disclaimer

Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.

Technology Platform & Service Delivery Director Porto, Portugal

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