Carregando descrição…

Technical Support Specialist (French Speaking) - 100%… - Jobeax

Technical Support Specialist (French Speaking) - 100% Remote - EMEA em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets.

In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in French and English. You must have C2-level French and English language skills to be considered for the role.

Your mission

Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.
Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
Document and track customer inquiries, issues, and resolutions in our support system.
Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
Assist with product demonstrations and customer training sessions when needed.
Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.

2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.
Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively.
C2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email.
Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET.
Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support.

What we offer

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Candidatar-se à vaga

Vagas semelhantes

Mais vagas como esta

Workster

English-Speaking Ai & Technical Support Specialist | Lisbon

Há 2 dias

Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies. This is a great opportunity for candidates with a customer support ...

Portugal, Lisboa

Workster

English-Speaking Ai & Technical Support Specialist | Lisbon

Há 13 dias

Portugal, Lisboa

French-Speaking Gaming Customer Support Specialist (m,f) - Player Support

Há 1 dia

Presencial
Tempo integral

Start: 7/9, 28/9, 5/10, 19/10 We are partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you're passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to ...

Portugal, Lisboa

Konecta

Spanish Technical Support Specialist

Há 13 dias

Presencial
Contrato

... and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database. - The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service. Requirements: - Technical Support and Troubleshooting ...

Portugal, Lisboa

International Customer Experience Provider

French-Speaking Customer Support Specialist - Porto - €1.020 A Month

Há 1 dia

€1020 EUR / month

Customer support role assisting telecom clients with subscriptions and billing inquiries in Porto, requiring French language skills.

Portugal, Lisboa

Lisbon French-Speaking Customer Support Advisor

Há 1 dia

18808

Horizonia in Lisbon is seeking fluent French-speaking Customer Service Advisors to join our elite support team in Portugal's vibrant capital. You will handle calls and emails, troubleshoot basic technical issues, and guide customers through procedures with clarity, building friendly connections with the community. Relocation ...

Portugal, Lisboa

International Hub

French Speaking Customer Support Representative - €1.000 - €1.300 A Month

Há 1 dia

Híbrido

€1k EUR - €1300 EUR / month

French-speaking Customer Support Specialist needed in Lisbon for an international hub. Responsibilities include handling customer inquiries via phone, email, or chat, resolving issues, and providing technical guidance. Offers hybrid work model, salary between 1000-1300 EUR gross monthly, and relocation support.

Portugal, Lisboa

Adecco

CUSTOMER SERVICE - WIN FR/EN [329-000347-1]

Há 1 dia

Remoto
Híbrido

Descrição da Função Career Opportunity French - Speaking Technical Support Specialist Location Lisbon (Hybrid or Full Remote) Working Hours Rotating shifts between 700 AM and 900 PM, Monday through Sunday (up to 2 working weekends per month). Start Date October 23, 2026 Your Responsibilities Handle inbound phone calls, ...

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Hoje

Contrato

€1,138.66 por mês

... matters are your language skills and willingness to learn new things! - Note: EU citizenship or full working rights are required! About the project: You will support Turkish-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients ...

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Há 1 dia

Contrato

€1,138.66 por mês

Portugal, Lisboa

Business Support Specialist - Swedish speaking

Há 3 dias

250k

Business Support Specialist - Swedish speaking Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage ...

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Há 13 dias

Contrato

Portugal, Lisboa

Remote Dutch-Speaking Customer Support Specialist

Há 2 dias

Remoto

Cbt is hiring a Support Specialist to join a fully remote team covering continental Portugal. You will manage end-to-end customer orders across phone, email, and chat, ensuring accurate data handling and swift problem solving. You’ll collaborate with couriers and financial institutions, comply with PCI and GDPR, and contribute ...

Portugal, Porto

Workster

English-Speaking Ai Customer Support Specialist

Há 13 dias

Tempo integral

Job Description Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week ...

Portugal, Lisboa

Dutch-Speaking Customer Support Specialist - Lisbon

Há 13 dias

Jobsonboard zoekt een Customer Support Specialist die vloeiend Nederlands spreekt en klanten via telefoon, e-mail en chat ondersteunt in een internationale werkomgeving in Lissabon, Portugal. Training wordt geboden en er zijn volop doorgroeimogelijkheden; verhuisondersteuning is beschikbaar en samenwerking met collega’s ...

Portugal, Lisboa

Armatis Portugal

B2b Spanish-Speaking Support Specialist (Lisbon)

Há 13 dias

Contrato

Customer Support Specialist role in Lisbon for a tech brand, requiring German fluency to assist users via multiple channels. Relocation support provided.

Portugal, Lisboa

Workster

English-Speaking AI Customer Support Specialist

Há 13 dias

Tempo integral

Portugal, Lisboa

French-Speaking HR Ops Specialist - Global Onboarding

Há 2 dias

A global technology company in Lisbon is seeking a Human Resources professional to support their HR Shared Service Center. This role requires fluency in French and English, strong communication skills, and a detail-oriented mindset to manage the employee lifecycle effectively. Candidates will engage in onboarding, HR operations, ...

Portugal, Lisboa

German-Speaking Customer Support Specialist Lisbon Hybrid

Hoje

Híbrido
Presencial

Ersilia in Lisbon, Portugal is seeking German-speaking Customer Support Advisors to join an international team. You will handle product inquiries, order questions, and post-sales support across phone, email, and chat, delivering excellent service in a fast-paced, multicultural environment. This office-based role moves to ...

Portugal, Lisboa