We're Hiring | Technical Engineer / Production Support & Project Manager

At Empa‑T , we believe that reliable technology operations are the foundation of business success. By combining strong production support capabilities with technical project management expertise, organizations can ensure stability, innovation, and continuous improvement across critical business applications.

We are looking for a Technical Engineer to join an international project within the Financial Services sector. This role combines Production Support (75%) and Technical Project Management (25%) , contributing to the management, optimization, and evolution of critical business applications and infrastructure platforms.

Key Responsibilities

Provide Level 3 Production Support for critical business applications and infrastructure environments
Ensure the stability, performance, and operational continuity of production systems
Manage and coordinate technical infrastructure projects from initiation to completion
Act as the primary point of contact for IT projects and production-related activities
Coordinate cross-functional teams including infrastructure, middleware, cloud, application support, and business stakeholders
Ensure compliance with enterprise architecture standards, security policies, and resilience requirements
Support cloud transformation initiatives and the adoption of modern operating models such as DevOps, Agile, and Move2Cloud
Define, monitor, and validate SLAs, KPIs, and operational performance metrics
Manage project governance through steering committees, monitoring committees, and business validation boards
Drive technical improvements related to obsolescence management, decommissioning, resilience, and infrastructure optimization
Perform risk assessment, mitigation planning, and issue resolution throughout the project
Support production deployments, including out-of-hours and weekend activities when required

Skills & Experience

Experience in Production Support, Application Support, Infrastructure Support, or Technical Project Management
Strong understanding of IT infrastructure, middleware, and production environments
Experience with monitoring and observability platforms such as Dynatrace
Knowledge of DevOps practices and CI/CD methodologies
Experience working with cloud platforms
Experience with project management tools
Basic knowledge of legacy technologies ( WebSphere, Autosys, CFT file Transfer)
Strong understanding of infrastructure resilience, system lifecycle management, and operational governance
Ability to translate business requirements into technical solutions
Experience managing budgets, stakeholders, timelines, and project deliverables
Strong analytical and problem-solving skills
Experience working within Agile and international environments

Location

Lisbon or Porto – Hybrid (3x/office)

Why Empa‑T?

At Empa‑T , we value empathy, integrity, and collaboration.

We work on impactful projects in international environments where technology, operations, and business come together to support critical services on a global scale. You'll have the opportunity to contribute to cloud transformation initiatives, modern DevOps practices, and large-scale infrastructure projects while working with multinational teams and cutting-edge technologies.

Be part of a team where technology, operations, and innovation work together to drive business success.

Technical Engineer / Production Support & Project Manager

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