Role & Responsibilities

Position: Operations Customer Expert (Customer Support for an Artificial Intelligence research and deployment organization)
Target Market: English Market
Core Tasks:
- Providing reactive support across multiple channels (phone, email, chat)
- Helping consumers and business users troubleshoot and resolve issues efficiently
- Assisting with billing and invoicing matters
- Troubleshooting account access issues
- Guiding, supporting, and training customers on using the AI products and services
- Exceeding client expectations and meeting quality scoring measures

Duration: 15 working days, 8 hours per day
Training Content: Software programs, comprehensive product training, customer management (phone, email, chat), and on-the-job implementation.
Agreement & Compensation:
- On day one, you sign a selection/training agreement.
- Daily training allowance: €18.56 (Weekly allowance: €92.80 for 5 working days).
- The training period is proportionally compensated (tax-free for social security since no employment contract is signed yet).
- Employment contract is signed upon successful completion of training (on the last day or the following workday).

With Company-Provided Apartment:

Without Company-Provided Apartment:

Bonuses & Deductions:

Schedule: 24/7 project operation with assigned 8-hour daily shifts (plus a 1-hour lunch break).
- Day Shift: Between 07:00 and 22:00.
- Night Shift: Between 22:00 and 07:00.
Holidays: 22 days of annual leave per Portuguese law. Work on a Portuguese public holiday grants a compensatory day off subject to project consent.
Contract Type: Uncertain Term Employment Contract with a foreseeable duration of 12 months, leading to a permanent contract after 2 years.

Accommodation: Private room in a shared apartment with all bills included (electricity, water, internet) and cleaning service twice a week.
Relocation Support: Cost and logistics fully covered, including legal and administrative support (visas, ID cards, housing setup).
Travel: Annual return flight/travel expenses paid to your home country once a year.
Site Benefits:
- Private health and dental insurance from day one (once NIF and Social Security numbers are set up)
- On-site clinic
- Free item meals (soup, bread, salad, fruit)
- Access to a gym, cafeteria, social/sports/cultural activities, and e-learning courses
- Local language classes

Workplace: Located at the Oriente Green Campus in Lisbon, Portugal.
Public Transport Access:
- Metro: Moscavide Station (06:30 to 01:00)
- Bus: Carris routes 210, 722, 728, 731 (05:15 to 00:00)
- Train: Moscavide Station (05:30 to 01:30)

Technical Customer Support Expert - Lisbon (Relocation Support)

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