Are you tech-savvy, curious about AI, and enjoy helping people solve problems?

We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal .

This role is a great fit for candidates who have experience in tech support, IT-related customer service , or simply have a strong interest in technology and enthusiasm for AI and digital tools .

Location: Lisbon, Portugal
Schedule: Rotating shifts between 07:00 and 22:00
Working Days: 5 days per week, with 2 rotating days off
Work Model: On-site
Relocation: No relocation support provided

What you'll do

Assist customers with technical and product-related questions
Troubleshoot basic technical issues and guide users through solutions
Provide support through customer service channels
Explain technical information in a clear and user-friendly way
Identify and escalation more complex issues when necessary
Deliver a positive and professional customer experience

What we're looking for

Good command of English
Previous experience in Customer Support, Technical Support, IT Support , or a related field is a plus
Tech-savvy and comfortable learning new digital tools
Genuine interest in technology and AI
Strong communication and problem-solving skills
Comfortable working rotating shifts
Able to work on-site in Lisbon
Already based in Portugal or able to arrange relocation independently , as relocation support is not available

Fresh graduates with a strong interest in technology are also welcome to apply.

Technical Customer Support Representative

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