HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit https://jobeax.com/link/tP1smfzZ3SrflBvQ

About the Role

We are looking for a Dutch-speaking Team Leader to manage daily operations, drive team performance, and ensure delivery against productivity, quality, and SLA targets. You will lead and support a team, handle stakeholder communications, monitor KPIs, and contribute to continuous process improvement in a fast-paced environment.

Key Responsibilities

Manage daily shift operations and workload distribution.
Allocate tasks/jobs to associates and monitor productivity.
Drive quality, process improvement, innovation, and SLA achievement.
Coach, mentor, and develop team members through training and performance feedback.
Set goals, clarify roles, and ensure team alignment.
Handle escalations, complaints, and stakeholder communications.
Monitor compliance with company policies and procedures.
Prepare performance reports, dashboards, PowerPoint presentations, and client review materials.
Provide regular updates to senior leadership.

Qualifications & Experience

Graduate degree in any discipline
Minimum 3 years of leadership or people management experience.
Experience handling complaints and escalations.
Experience working with multiple stakeholders and cross-functional teams.
Familiarity with SAP or similar CRM systems.

Required Skills

Strong team leadership and people management.
Excellent analytical and critical thinking abilities.
Strong decision-making and problem-solving skills.
High attention to detail and professionalism.
Strong organizational, time management, and workflow planning skills.
Ability to perform effectively under pressure and manage multiple priorities.
Advanced Microsoft Excel and PowerPoint skills.
Awareness of operational impacts, compliance requirements, and best practices.

Required Language Thresholds

Dutch: Native/C2 Level
English: B2 Level

Why Us

Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Hybrid Work Module
Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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Team Leader - Dutch Speaker ( Hybrid)

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