System Operator (Deliverability Operator) em Lisboa, Portugal

In email marketing, the inbox is everything — and keeping us there is one of the most important jobs in the company. It could be yours.

INBOX Agency is a digital marketing company with 13 years of expertise in a discipline most companies underestimate: email that actually reaches the inbox. We run email marketing campaigns across databases in more than 10 countries , spanning Australia, Europe and Brazil. Behind every send is a tight-knit team of campaign managers, designers, programmers and deliverability specialists who share one goal — delivering our clients’ campaigns straight to the inbox, every single time.

As we keep growing, we’re looking for a talented Deliverability Operator to join our deliverability team. Reporting to the Deliverability Manager, you’ll protect and improve the performance of our daily emailings across databases in more than 10 countries — making sure every campaign lands where it belongs: in the inbox.

About the role

Deliverability is where email marketing is won or lost. You’ll be on the front line: configuring the technical settings behind each send, watching reputation and inbox placement in real time, and acting fast to keep delivery rates high.

What you’ll do

• Configure the technical variables behind each emailing;

• Monitor and optimise core deliverability KPIs — inbox placement rate, delivery rate, bounce rate and spam complaint rate;

• Protect domain and IP reputation, and resolve ISP blocks and blocklist incidents;

• Identify deliverability issues and take corrective action to keep emails out of the spam folder;

• Keep clear records and report on delivery performance.

What you’ll bring

Essential

• A degree or professional course in Systems Administration, IT or a related technical field — or at least 2 years’ proven experience in the area;

• Working knowledge of Windows and/or Linux;

• Solid English, written and spoken (B2 level or above);

• Basic understanding of HTML to identify common email coding and design issues;

• Comfortable monitoring and acting on deliverability KPIs — inbox placement rate, delivery rate, bounce rate, spam complaint rate and IP/domain reputation;

• Strong organisational skills, with the ability to set, communicate and manage priorities;

• A collaborative, team-first mindset.

Nice to have

• Familiarity with email authentication and reputation concepts (SPF, DKIM, DMARC, blocklists, inbox placement);

• A genuine interest in data monitoring and troubleshooting.

What we offer

• The chance to work in a distinctive, specialised IT field;

• Exposure to databases from all around the world (Australia, Europe and Brazil);

• A hybrid working model (office / remote);

• A flexible full-time schedule, Monday to Friday;

• A salary package aligned with your professional experience;

• A permanent employment contract;

• Private health insurance.

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