Student Services Advisor em Porto, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Se procura um novo desafio onde a excelência no atendimento, a eficiência administrativa, a melhoria contínua e o apoio à comunidade académica caminham lado a lado, esta pode ser a sua próxima oportunidade.
Sobre Nós
No IPAM, acreditamos numa educação superior de excelência, ancorada na qualidade, na inovação e na responsabilidade social. Trabalhamos diariamente para garantir que os nossos ciclos de estudos e processos institucionais estão alinhados com os mais altos padrões nacionais e internacionais.
Responsabilidades:
Apoio na normal atividade do trabalho de back office dos Serviços Académicos.
Gestão da informação dos processos de estudantes com toda a documentação inerente e garantia que todos os estudantes cumprem os requisitos necessários;
Introdução e validação de dados no sistema de Gestão Escolar nos processos académicos dos estudantes;
Gestão de pedidos resposta a estudantes pelo canal online e eventualmente pelo canal telefónico;
Emissão de diversos tipos de documentação referentes ao estudante ou oferta formativa;
Relação com o corpo docente e coordenações de cursos;
Atendimento ao Estudante presencial para esclarecimentos, informações, inscrições, outros, em alturas de pico de atendimentos presenciais
Requisitos:
Licenciatura (preferencial)
Experiência prévia em funções administrativas – Backoffice e/ou frontoffice
Domínio das ferramentas do Microsoft Office na ótica do utilizador nomeadamente Word e Excel;
Experiência no manuseamento da ferramenta CRM
Idiomas Inglês (preferencial), Espanhol (não é mandatório)
Organizado(a);
Orientação para o cliente;
Discurso coerente e fluído;
Responsabilidade e resiliência;
Proatividade e espírito de iniciativa
Gosto e aptidão pelo contacto com o cliente.
O que oferecemos:
Ambiente de inovação e espírito de equipa;
Oportunidade de crescimento numa área estratégica para o negócio;
Participação ativa na definição de processos e cultura de qualidade;
Modelo de trabalho ajustado à realidade atual e equipas focadas em resultados.
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