SmartRecruiters Business Process Senior Consultant

About the Role : You will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes. This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters’ consulting and services offerings.

What You’ll Do

Act as a strategic advisor, aligning talent acquisition vision with SmartRecruiters’ solutions and best practices.
Lead end‑to‑end implementations, from discovery and design through deployment and adoption.
Design and optimize industry‑specific business processes to drive innovation and measurable business impact.
Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.

Lead Delivery & Manage Risk

Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
Ensure high‑quality, on‑time delivery through strong governance, communication, and stakeholder alignment.
Serve as engagement lead, project lead, or sub‑project lead to guide cross‑functional delivery teams.

Drive Adoption & Value

Validate customer success criteria and align adoption strategies to business outcomes.
Analyze usage data, KPIs, and insights to drive optimization, adoption, and long‑term value realization.
Partner with Customer Success teams to develop account strategies that support renewals and long‑term retention.
Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.

Support Growth & Thought Leadership

Support pre‑sales efforts, including solution reviews, feasibility assessments, and executive workshops.
Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best‑practice delivery.
Design and facilitate customer workshops, training sessions, and adoption events.
Contribute to the evolution of SmartRecruiters’ services portfolio by creating reusable frameworks, templates, and methodologies.

What You Bring

5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client‑facing consulting role.
Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
Technical fluency and the ability to quickly understand technical concepts and apply them in enterprise environments.
Solid experience in change management, transformation programs, or strategy consulting.
Demonstrated success building trusted relationships with executive stakeholders.
Clear, confident communication skills with experience presenting to senior business and technical audiences.
Passion for developing others and raising the bar on delivery excellence.
Data‑driven problem solver with the ability to turn insights into action.
Understanding of talent acquisition, HR technology, and evolving industry trends.
Familiarity with career site UX, employer branding, and web best practices.

How Success Is Measured

Customers achieve measurable business outcomes through adoption and process optimization.
Projects are delivered on time, at high quality, and with strong executive satisfaction.
Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
Strategic customer relationships drive renewals, advocacy, and long‑term growth.
Continuous improvement and innovation are embedded across delivery and services offerings.

SmartRecruiters Business Process Senior Consultant

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