Carregando descrição…

Servicenow Cmdb System Administrator em Lisboa, Portugal - Jobeax

Servicenow Cmdb System Administrator em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

We are looking for an experienced ServiceNow CMDB Administrator/Specialist to join our team in Lisbon. This role will be responsible for the administration, governance, optimization, and continuous improvement of the ServiceNow CMDB, ensuring data quality, platform performance, and successful alignment with ITSM processes.

Work model: Hybrid (2-3 days per week in the Lisbon office)

Key Responsibilities

CMDB Administration & Governance

Manage and continuously improve CMDB health and data quality.
Review and optimize the existing CMDB configuration, including:
Configuration Items (CIs)
Attributes and relationships
Groups and teams
Workflows and data structures
Prepare and maintain the CMDB to support the effective implementation and maturity of ITSM processes.
Develop and manage standard data load templates for data imports.
Ensure CMDB governance, consistency, and alignment with best practices.

ServiceNow Platform Administration

Coordinate platform upgrades and changes to the ServiceNow instance.
Manage user access, roles, groups, and permissions.
Monitor and maintain platform performance through regular health checks.
Deploy update sets from non-production environments.
Configure automated notifications, alerts, reports, and scheduled reports.
Manage technical documentation and operational procedures.

Support & Continuous Improvement

Troubleshoot day-to-day operational and system issues.
Perform root cause analysis and recommend permanent solutions and workarounds.
Identify and propose automation opportunities to improve efficiency.
Lead and support continuous improvement initiatives.
Contribute to process optimization and operational excellence across the platform.

Stakeholder Management & Training

Work closely with ITSM Process Owners to support process adoption and optimization.
Collaborate daily with ServiceNow Administrators, Developers, and Business Analysts.
Engage with CMDB users to understand requirements and improve user experience.
Provide process and platform training to business owners and key stakeholders.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent experience.
Minimum of 5 years of experience in a similar ServiceNow administration role.
Proven expertise in:
ServiceNow CMDB configuration, administration, and usage
ServiceNow platform management and deployment
Incident investigation and problem resolution
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Professional proficiency in English (B2-C1 level).

Technical Skills

Mandatory

ServiceNow CMDB Administration and Configuration
ServiceNow Platform Management
ServiceNow Development and Deployment
JavaScript
HTML
XML
REST APIs
SOAP Web Services
Workflow configuration and automation
Update Sets management
User, Role, and Group administration

Nice to Have

Strong knowledge of ITSM processes and modules.
Experience working in ITIL-based environments.
Knowledge of ServiceNow delivery best practices and governance frameworks.

Candidatar-se à vaga

Vagas semelhantes

Mais vagas como esta

Alpineo Consulting

Servicenow Cmdb System Administrator

Há 1 dia

Híbrido

Portugal, Lisboa

Alpineo Consulting

Servicenow Cmdb System Administrator

Há 13 dias

Híbrido

Portugal, Lisboa

Alpineo Consulting

ServiceNow CMDB System Administrator

Há 13 dias

Híbrido

Portugal, Lisboa

Alpineo Consulting

Atlassian Data Center Administrator

Hoje

... Operational rigor Languages - English: C1 (required) - French: A1-B2 (nice to have) Nice-to-Have Skills & Certifications Atlassian - Atlassian certifications ServiceNow - CSA (Certified System Administrator) - CMDB Fundamentals - Infrastructure & ITOM knowledge - CIS Discovery - CIS Service Mapping Other - ITIL Foundation ...

Portugal, Lisboa

Noviqnow

Servicenow Architect

Hoje

Híbrido
Presencial
Tempo integral

€60k EUR - €76k EUR / year

... site in the Lisbon Metropolitan Area. Preferred Qualifications - ServiceNow Certified System Administrator. - ServiceNow Certified Application Developer. - ServiceNow Certified Implementation Specialist certifications related to ITSM, ITOM, Discovery, Service Mapping or HRSD. - ServiceNow Certified Technical Architect or ...

Portugal, Lisboa

Noviqnow

Servicenow Architect

Há 1 dia

Híbrido
Presencial
Tempo integral

€60k EUR - €76k EUR / year

Portugal, Setúbal

Alpineo Consulting

ServiceNow CMDB System Administrator

Há 19 dias

Híbrido

Portugal, Lisboa

ServiceNow CMDB System Administrator

Há 24 dias

Híbrido

Portugal, Lisboa

AXA Group Operations

ESM Officer (ServiceNow)

Há 13 dias

153k

... looking for someone with the following experience and skills: Technical Skills - Proven knowledge in ITIL V4 frameworks and best practices. - Good knowledge of ServiceNow products, with a particular focus on the IT Service Management module. - Completion of ServiceNow System Administrator training. - Demonstrated proficiency ...

Portugal, Lisboa

Senior System Engineer

Há 1 dia

€66,000 por año

... languages like Python or Golang. - Observability & Telemetry – hands on experience with Prometheus, Grafana, distributed tracing and metrics- driven alerting. - Systems Design – proven track record of designing reliable, fault-tolerant distributed systems. - Demonstrated experience working alongside AI assistants or automated ...

Portugal, Lisboa

ALTEN

SCADA System Engineer

Há 3 dias

Remoto
Híbrido
Presencial

€10.9 EUR

SCADA System Engineer – Drive Innovation with ALTEN! At ALTEN, we drive technological innovation through expertise and collaboration. If you are passionate about SCADA systems, design, testing, and implementation, we want you on our team! Key Responsibilities: Develop design, testing, implementation, and customer acceptance ...

Portugal, Paço

Empa-T

ServiceNow L3 developer/Technical Analyst

Há 1 dia

Remoto
Híbrido
Presencial

... enterprise systems using REST, SOAP, Active Directory, Azure AD, LDAP, and other technologies - Support orchestration and process automation initiatives leveraging ServiceNow capabilities and Workflow Data Fabric - Customize ServiceNow forms, portals, workflows, requests, and catalog items to meet business requirements - Collaborate ...

Portugal, Leiria

Empa-T

ServiceNow L3 developer/Technical Analyst

Há 1 dia

Remoto
Híbrido
Presencial

Portugal, Vila Real

Empa-T

ServiceNow L3 developer/Technical Analyst

Há 1 dia

Remoto
Híbrido
Presencial

Portugal, Guarda

Empa-T

ServiceNow L3 developer/Technical Analyst

Há 1 dia

Remoto
Híbrido
Presencial

Portugal, Coimbra

Adentis Portugal

Database Administrator

Hoje

... contínuo através de um plano personalizado; - Progressão de carreira através de avaliações objetivas e diretas. O que procuramos: Procuramos um(a) Database Administrator (DBA) com experiência em Teradata para integrar a equipa de Data Technology, responsável pela administração, monitorização e otimização da plataforma de ...

Portugal, Lisboa

InterEx Group

Salesforce Administrator

Há 1 dia

Híbrido

... automation, and data management. - Hands-on experience building and maintaining Salesforce Flows. - Experience integrating Salesforce with other enterprise systems. - Salesforce Administrator certification is highly desirable. - Strong analytical, communication, and stakeholder management skills. - A proactive mindset ...

Portugal, Lisboa

InterEx Group

Salesforce Administrator

Há 1 dia

... Salesforce Administrator - Strong knowledge of Salesforce configuration and administration - Experience with Salesforce Flow, reports, dashboards, and data management - Strong analytical and problem-solving skills - Excellent communication and stakeholder management skills - Salesforce Administrator certification is desirable

Portugal, Lisboa

Database Administrator

Há 5 dias

Remoto
Híbrido

... architectures and drive innovation in the cloud! Lisbon-based opportunity with hybrid work model (up to 3 days remote per week). As a Mid-Level Database Administrator , you will be working for our client, a leading financial institution committed to innovative digital solutions. You will support the implementation and ...

Portugal, Portugal