Job Description We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.
Responsibilities:
Strong knowledge on ITSM modules;
Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices;
Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;
Gather, analyze, and translate business requirements into scalable ServiceNow solutions;
Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;
Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;
Support end users during the rollout of new functionalities and provide guidance on platform usage;
Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;
Contribute to platform governance, quality assurance, and continuous improvement initiatives;
Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;
Create dashboards whenever needed.
Profile
Minimum 3 years of experience with ServiceNow;
Experience with development and deployment in ServiceNow;
Experience in troubleshooting and problem-solving;
Knowledge of ITSM Service Now;
Bachelor’s degree in Computer Science or a related field;
English level B2–C1;
Strong analytical skills and solution-oriented mindset;
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