Service Desk Analyst em Home office, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Imagine working for a company where your growth is monitored every day, even from a distance. Where you are not just another number, but part of a constantly expanding team.
We are more than 2,360 Primers spread across the world, and we want one more: YOU .
We are looking for a Service Desk Analyst with:
2+ years of experience in Service Desk / IT Support, preferably in an international environment;
Experience providing L1 technical support via phone, email and ticketing systems;
Good knowledge of Windows Operating Systems, Microsoft 365 / O365 and standard business applications ;
Experience with Active Directory , including password resets, account unlocks and user administration;
Experience withticketing tools such as ServiceNow ;
Experience withtools such as Genesys and BeyondTrust (Bomgar) is a plus;
Basic knowledgeof networking concepts, including TCP/IP, DNS, DHCP, VPN and Wi-Fi ;
Experience troubleshooting hardware, software, printers and other IT peripherals;
Knowledge of Microsoft Intune and device configuration is a plus;
Experience troubleshooting Microsoft Teams Rooms (MTR) and AV-related issues ;
Basic understanding of Major Incident Management (MIM) and ITIL processes;
Strong troubleshooting, problem-solving and prioritization skills;
Excellent communication and customer service skills, with the ability to support and explain technical issues to non-technical users;
Proactive mindset, team spirit and a strong focus on continuous improvement ;
Availability towork in a rotational 24/7 shift environment ;
Czech, Italian, German or Spanish – CEFR B2 or higher ;
... another number, but part of a constantly expanding team. We are more than 2,430 Primers spread across the world, and we want one more: YOU . We are looking for a Service Desk Analyst with: - 2+ years of experience in Service Desk / IT Support, preferably in an international environment; - Experience providing L1 technical support ...
... another number, but part of a constantly expanding team. We are more than 2,430 Primers spread across the world, and we want one more: YOU . We are looking for a Service Desk Analyst with: - 2+ years of experience in Service Desk / IT Support, preferably in an international environment; - Experience providing L1 technical support ...
... que contribuem para o progresso da sociedade e para os objetivos dos nossos Clientes. O que procuramos? Estamos a recrutar um(a) Técnico(a) de Customer Care / Service Desk & Desktop Management para integrar um projeto na área de suporte técnico e microinformática, em Lisboa. Procuramos um perfil com experiência em suporte ...
... que contribuem para o progresso da sociedade e para os objetivos dos nossos Clientes. O que procuramos? Estamos a recrutar um(a) Técnico(a) de Customer Care / Service Desk & Desktop Management para integrar um projeto na área de suporte técnico e microinformática, em Lisboa. Procuramos um perfil com experiência em suporte ...
... que contribuem para o progresso da sociedade e para os objetivos dos nossos Clientes. O que procuramos? Estamos a recrutar um(a) Técnico(a) de Customer Care / Service Desk & Desktop Management para integrar um projeto na área de suporte técnico e microinformática, em Lisboa. Procuramos um perfil com experiência em suporte ...
... motivadas para fazerem parte da nossa equipa e crescerem connosco. Para reforçar a nossa equipa de IT , nas nossas unidades do Algarve , estamos a recrutar um/a: Service Desk (M/F) O que te espera nesta função: - Suporte técnico L1/L2 a utilizadores internos; - Resolver problemas de hardware, software e redes; - Suporte ao ecossistema ...
... conhecimento; - Identificar problemas recorrentes e contribuir para a melhoria contínua do serviço. Requisitos - Experiência em funções de Service Desk ou Helpdesk ; - Bons conhecimentos de: - Windows; - Microsoft Office / Microsoft 365; - Active Directory (gestão de utilizadores); - Ferramentas ITSM (ServiceNow, Jira, EasyVista ...
... empresas líderes e pela capacidade de desenvolver soluções inovadoras para desafios empresariais complexos.. No âmbito do reforço da sua equipa, procura um(a) IT Service Desk & Workplace Support – Part-Time . Principais responsabilidades - Prestar suporte técnico aos utilizadores (Helpdesk) ; - Assegurar o acompanhamento e resolução ...
... for the process Qualifications & Experience Minimum Requirements Graduate in any stream Required Work Experience - Minimum of 1 years’ experience in Customer Service or Technical as Voice Support - Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response ...
... to resolve complex incidents across enterprise systems. The candidate should have 7+ years in IT Support or related roles, with expertise in Windows, macOS, Linux, AD, M365, and cloud services. ITIL knowledge and DoD context are preferred. Opportunities include training development and service desk process improvements.
... knowledge base articles.- Follow ITIL-based processes, including Incident, Problem, and Change Management.- Ensure support activities comply with defined SLA and service delivery requirements.Requirements- More than 6+ years of hands-on experience in IT User Support, Service Desk, Workplace Support, or Workplace Infrastructure ...
... onde a tecnologia é levada a sério, o talento é valorizado e as oportunidades são reais - então o teu lugar pode ser aqui. Estamos à procura de um IT Support Analyst para integrar um projeto em Lisboa, em modelo híbrido. Perfil: - Experiência superior a 4 anos em suporte a utilizadores, Service Desk ou Workplace Infrastructure ...
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... another number, but part of a constantly expanding team. We are more than 2,360 Primers spread across the world, and we want one more: YOU . We are looking for a Service Desk Analyst with: - 2+ years of experience in Service Desk / IT Support, preferably in an international environment; - Experience providing L1 technical support ...
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