Senior Business Analyst em Lisboa, Portugal

About the role

We are looking for a senior, proactive Business Analyst to join the Researcher Platform teams in SN Digital, a technology division of Springer Nature. You will work within a cross‑functional, agile delivery team that designs solutions to help researchers discover, read, and publish content.

Responsibilities

• Work with stakeholders to understand goals and vision, and identify business needs through strong business insight.
• Orchestrate collaboration within the team and externally with business stakeholders while balancing competing priorities.
• Communicate to the development team how the requirements align with business needs and the “big picture” goals using clear storytelling techniques.
• Collaborate and provide business analysis support to the product manager, business sponsors, SMEs and the team during development.
• Unearth the root cause(s) of pain points, and validate business opportunities and problems using data analytics and quantitative analysis.
• Prioritise competing demands and obtain buy‑in from stakeholders.
• Map, analyse and validate information flows within a complex organisational setting and contribute to process and system design improvements.
• Plan, organise and lead workshops that generate ideas and resolve problems.
• Champion business analysis best practices and principles within the BA community.
• Challenge and influence decisions, focusing on customer and business value.
• Monitor, track and communicate progress and issues relating to the project as a whole while applying project management practices.
• Capture information in teams Jira and ensure they are kept up to date.

Milestones

• Within 3 months: Strengthen team ceremonies, understand the team’s context, build relationships with key stakeholders, and co‑plan workshops.
• By 3‑6 months: Communicate priorities, monitor progress, prioritise demands, validate information flows, and contribute to post‑mortem reviews.
• By 6‑12 months: Onboard new team members, align scoped work with vision, contribute to system architecture, define KPIs, and instil a data‑driven approach.

Day‑to‑day activities

• Engage in and/or facilitate ceremonies such as stand‑ups, planning, prioritisation, steering sessions, story kick‑offs, workshops, showcases, and retrospectives.
• Work with varied stakeholders to understand, analyse and scope new work.
• Support teammates in problem‑solving activities to remove blockers and complete agreed‑upon work.

About You

• Quickly gain context of the product and user space within the broader programme landscape.
• Proactive, self‑driven, and able to pull information without being asked.
• Enjoy working in collaborative teams with shared responsibility for the product.
• Demonstrated experience delivering software in agile environments and facilitating groups to achieve defined goals.
• Excellent communication skills and the ability to articulate concepts from technical and functional perspectives.
• Proven experience managing and resolving stakeholder conflict.
• Data‑savvy decision maker who builds better products from available data.
• Committed to high‑quality customer experience and sustainable solutions.
• Analytical ability to solve complex problems and proactively identify pain points.
• Experience thriving in dynamic, collaborative environments.
• Creative, initiative‑driven and focused on moving the team forward.
• Background in continuous improvement and innovation across teams.
• Intellectually curious and motivated to seek deeper context.

DEI & EEO Statement

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

Find out more about our DEI work here . We are an inclusive organisation that encourages diversity of people, perspectives and ideas.