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Senior BPM Engineer / Systems analyst em Portugal,… - Jobeax

Senior BPM Engineer / Systems analyst em Portugal, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
Collaborate cross-functionally with product, technical, and analytics teams
Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Key Responsibilities

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
Collaborate cross-functionally with product, technical, and analytics teams
Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Requirements

3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes
Solid experience with Camunda 7/8 in production environments
Expert knowledge of BPMN 2.0, DMN, and FEEL
Proven experience in integrations via REST API, JSON, and message brokers (Kafka)
Understanding and interest in modern AI/LLM solutions (for business process integration)
Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams
Communication skills and willingness to collaborate and share expertise

Nice-to-have

Automation experience in customer support or operational business teams
Experience specifying API and integration requirements
SQL skills for data validation and process behavior analysis
Experience with prompt engineering and no-code/low-code AI platforms

Benefits

Flexible schedules and opportunity to work remotely
Ambitious and supportive team who love what they do, appreciate each other, and grow together
Internal programs for adaptation and training, development of soft skills, and leadership abilities
Partial compensation for participating in external training and conferences
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
Corporate prices on hotels and travel services
MyTime Day Off - an extra non-working day without loss of compensation

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