Remote! German-Speaking Automotive Customer Service em Portugal, Portugal
RemotoTrabalhe de qualquer lugar
Portugal, Portugal
Remote! German-Speaking Automotive Customer Service em Portugal, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Job Overview
Are you fluent in German and English, passionate about customer service, and interested in automotive technology?
We are looking for a German-Speaking Automotive Customer Service Specialist to support customers using automotive digital services. This fully remote position allows you to provide excellent customer experiences from your home anywhere in Portugal.
What We Offer
Fully remote work within Portugal.
Competitive salary package paid over 14 months.
Meal allowance.
Company-provided work equipment.
Two rotational days off per week.
International and multicultural working environment.
Opportunity to develop experience in customer service and automotive digital solutions.
Please note that relocation support is not provided, as candidates must already reside in Portugal.
Key Responsibilities
Provide professional customer support in German and English.
Assist customers with enquiries related to automotive digital services.
Explain digital features, services, and relevant procedures clearly.
Identify customer needs and provide accurate and effective solutions.
Troubleshoot common technical and account-related issues.
Guide customers through the available digital tools and processes.
Resolve concerns while maintaining a positive and professional approach.
Escalate complex cases to the appropriate teams when necessary.
Maintain accurate records of customer interactions and resolutions.
Meet established quality, productivity, and customer satisfaction standards.
Contribute to a positive and collaborative remote working environment.
Requirements
Native or fluent German, both written and spoken.
Fluent English, both written and spoken.
Must already reside in Portugal.
Strong communication and customer service skills.
Interest in automotive technology and digital services.
Good problem-solving abilities and attention to detail.
Professional, patient, and customer-focused approach.
Comfortable working independently in a remote environment.
Basic computer skills and the ability to learn new systems quickly.
Availability to work rotating shifts within a 24/7 operation.
Working Conditions
Fully remote position within Portugal.
Monday-to-Sunday operation.
Rotating shifts within a 24/7 schedule.
Two rotational days off per week.
Work equipment provided by the company.
Equipment collection or delivery depends on the candidate's distance from the Braga office.
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