Quality Analyst | Turkish em Lisboa, Portugal - Jobeax
Descrição da vaga
Quality Analyst | Turkish em Lisboa, Portugal
Tech Mahindra
€9.13 por dia
Portugal, Lisboa
Quality Analyst | Turkish em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
We're Tech Mahindra, a multinational Technology Company with 40 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Analyst to our project.
Responsibilities:
Monitors all interactions and ensures accuracy of the output
Coordinates and facilitates call calibration/training sessions for vendor QA partners
Trained and certify new IQA/VQAs
Publishes quality trends, feedback and improvement / enhancement reports
Deal tactfully and courteously with clients
Produce Quality reports and dashboards such as TNI, Pareto etc.
Drive process improvement and ensure process compliance
Contribute to the development of the short and long term goals of the process
Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
Drive first call resolution and quality initiatives in the program
Requirements:
Turkish native
English fluent
Excellent oral, written and interpersonal communication skills
Exceptional listening and strong analytical skills
Effective problem solver
Intermediate level of knowledge in Google suite
Ability to work in a multicultural environment, and as part of cross-functional teams/client facing
Works accurately and with an eye for details
Minimum of 2 years in QA background
At least 6 months' relevant experience is required in a customer service in an inbound and outbound programs
Training background/skill will be an added advantage
Our offer:
- Base salary above average - Meal allowance (9,13€ per day worked, in meal card) - Healthcare and Dental Insurance (since day one) - Work from Office in Oeiras - Transport allowance - Fixed schedule (Monday to Friday, business hours)
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
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