We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Quality Analyst for our project.

Responsibilities:

● Monitors all interactions and ensures accuracy of the output

● Coordinates and facilitates call calibration / training sessions for vendor QA partners

● Trained and certify new IQA / VQAs

● Publishes quality trends, feedback and improvement / enhancement reports

● Deal tactfully and courteously with clients

● Produce Quality reports and dashboards such as TNI, Pareto etc.

● Drive process improvement and ensure process compliance

● Contribute to the development of the short and long term goals of the process

● Ensure quality / RCA alignment, and CSAT targets are met at all times (Vendor QA results)

● Drive first call resolution and quality initiatives in the program

Qualifications:

● German fluent (C2)

● English fluent (B2 / C1)

● Excellent oral, written and interpersonal communication skills

● Exceptional listening and strong analytical skills

● Effective problem solver

● Intermediate level of knowledge in Google suite

● Ability to work in a multicultural environment, and as part of cross-functional teams/client facing ● Works accurately and with an eye for details

● Minimum of 2 years in QA background (preferable)

● At least 6 months relevant experience is required in a customer service in an inbound and outbound programs

● Training background / skill will be an added advantage

Our offer:

Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Work from Office in Oeiras
Fixed schedule (Monday to Friday, Business Hours)
6 months of contract

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious? send us your resume!

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

Quality Analyst | German

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