Operations Customer Expert — Customer Delight | Lisbon

Your voice, your words, and your attitude can make a real difference in a customer's day.

Cross Border Talents is looking for an English-speaking Operations Customer Expert to help small and medium-sized businesses with digital advertising products and tools.

This role combines communication, problem-solving, and customer care. You will support customers through phone, chat, and email, helping them find answers and make the most of available solutions.

What you will do:

Handle customer enquiries across multiple channels.
Provide product and advertising tool support.
Assist with pre-sales and post-sales questions.
Explain solutions clearly and patiently.
Manage sensitive information with care.
Help create positive customer experiences.

What you should bring:

C1 English proficiency or higher.
Strong verbal and written communication.
Empathy and a helpful attitude.
Confidence handling difficult conversations.
Ability to learn quickly and work as part of a team.

Location and schedule:

Lisbon, Portugal.
On-site.
40 hours per week with rotating shifts.
Intensive training provided.

Mandatory: You must already have the legal right to work in Portugal and currently reside in Lisbon.

Send your CV in English to alima.zharmukhamed@cbtalents.org to apply through Cross Border Talents.

Operations Customer Expert - Customer Delight

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