Overview

Our client is a tech company specializing in content management and digital publishing solutions for media and financial services. Their software supports the full content lifecycle—from authoring and workflow to publishing and delivery—using modern frameworks and open technologies. They work globally, with teams and clients across Europe, the USA, and beyond. We're looking for a

Linux Support Engineer

to join a Level 2 Hotline Support team. Responsibilities

Act as a primary point of contact for customers seeking technical assistance via phone or email, providing timely support and clear resolutions. Carry out remote troubleshooting using diagnostic techniques, investigating issues across systems, hardware, and software. Identify root causes, collaborate with internal support teams, and guide users on appropriate solutions. Qualifications

Background in Computer Science, Computer Engineering, or a related IT field (or equivalent experience). Solid experience with Linux servers, with a good understanding of web and application servers such as Tomcat, Nginx, or Apache. Exposure to high availability frameworks (e.g. Veritas, Monit, RHCS) is a plus. Comfortable analyzing logs, troubleshooting issues, and working with scripting languages like Bash or Python in a Unix/Linux environment. Clear communication in English, teamwork skills, and a structured, solution‐oriented mindset. Benefits

International environment, collaborating with teams and clients across multiple countries. Company supports continuous learning and professional development, offering opportunities to grow technical and soft skills. Strong focus on flexibility and work‐life balance, with a hybrid model designed to adapt to individual needs. People‐first culture that values collaboration, diversity, and creating an environment where everyone can do their best work.

Junior Linux Support Engineer - Portugal (Hybrid)

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