Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.

Supported by a team of highly skilled professionals, Konecta works closely with its clients to address their business challenges, consistently achieving and exceeding their objectives.

Key Responsibilities:

The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service.

Requirements:

Technical Support and Troubleshooting skills
Analytical Skills
Availability to work On-site
Excellent written and verbal communication skills
Ability to work effectively in a team environment
Experience with CRM tools and customer support software is a plus
Fluent in Italian (mandatory)
Fluent in English (mandatory)

What we offer:

The opportunity to join a stable and well-established project
Employment contract
Health Insurance after 1 year
Friendly and supportive working environment
Ongoing training and professional development
Competitive base salary, meal allowance and performance bonus.

#KonectaPortugal

Italian Technical Support Specialist

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