IT SUPPORT em Lisboa, Portugal

Descrição da Função

Join a global Digital Transformation consultancy, operating across 20 EMEA countries with 10,000 tech and business professionals, on a long-term Application Support engagement in the banking sector.

• Lisbon, Hybrid
• Permanent contract directly with the client

We are hiring an Application Support Engineer (L2/L3) to join a multidisciplinary technology team supporting critical banking applications, ensuring service reliability, performance and continuous improvement.

What You Will Be Doing

• Diagnose and resolve technical and functional issues at L2/L3 level, ensuring rapid service restoration and root-cause analysis
• Oversee day-to-day execution of management chains including batch processing, data transfers and workflow monitoring
• Orchestrate and manage software releases and hardware infrastructure updates with minimal business disruption
• Implement and supervise monitoring tools including Dynatrace and Prometheus/Grafana to analyse load, performance and functional health
• Develop scripts in Python/Bash and use Ansible to automate repetitive tasks, log parsing and health checks
• Create and maintain application documentation, runbooks and operating procedures
• Analyse application performance and user feedback to propose and implement functional or technical upgrades

What We Are Looking For

• Strong hands-on experience with Linux including RHEL 7/8, SLES and Ubuntu, covering system administration, kernel parameters and performance tuning
• Proficiency in SQL with ability to optimise queries, analyse execution plans and perform basic DBA tasks
• Professional experience with Python, Bash or Shell Scripting for automation
• Strong knowledge of Ansible including playbook authoring and CI/CD integration
• Familiarity with Cloud environments, Docker and Kubernetes including basic pod debugging and log aggregation
• Proficient use of Dynatrace or other monitoring tools such as Prometheus, Grafana or Zabbix
• Solid understanding of ITIL/ITSM processes and experience with ServiceNow or JIRA
• Proficient English, written and spoken

Nice to Have

• Knowledge of Terraform or Helm