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IT Support Level 3 - SQL / Technical Support (French & English) em Lisboa, Portugal

AVEC

  • RemotoTrabalhe de qualquer lugar
  • HíbridoMistura de escritório e remoto
  • PresencialTrabalho no escritório

Lisboa, Portugal

Localisation : Télétravail à 100 % (au Portugal)

Base administrative : Porto – région du Douro

Présence sur site : 1 jour par trimestre

Modèle de travail : Remote (basé au Portugal)

*Uniquement pour les résidents du Portugal*

À propos du poste

Nous recherchons en urgence un(e) IT Support Niveau 3 / Spécialiste Support Technique expérimenté(e) pour intervenir sur un projet technique axé sur le support avancé et le troubleshooting .
Le poste requiert de solides compétences techniques, notamment en SQL , ainsi quun excellent niveau de français et danglais .

Poste urgent – prise de fonction prévue en mars 2025 . Les candidatures seront traitées en priorité.

Principales responsabilités

  • Fournir un support technique avancé et résoudre des incidents complexes

  • Assister les clients par téléphone, chat et e-mail en français et en anglais

  • Diagnostiquer des problèmes logiciels, systèmes ou de configuration et proposer des solutions efficaces

  • Collaborer étroitement avec les équipes techniques internes pour garantir une résolution rapide

  • Documenter les incidents, solutions et procédures techniques

  • Maintenir un haut niveau de professionnalisme, de précision et dorientation client

Profil recherché

  • Maîtrise du français (C2) et de langlais (B1)

  • Expérience confirmée en support technique / IT ( souhaité )

  • Bonnes connaissances en SQL et en troubleshooting technique

  • Excellentes capacités danalyse et de résolution de problèmes

  • Capacité à travailler de manière autonome en environnement remote

  • Disponibilité pour participer à des réunions sur site une fois par trimestre

Rémunération & Avantages

  • Carte repas mensuelle (selon la politique locale)

  • Assurance santé dès le premier jour

  • Formation initiale et continue entièrement prise en charge

  • Opportunités dévolution de carrière et de mobilité interne

  • Accès à des programmes de bien-être, de langues et de développement professionnel

  • Programmes de reconnaissance des collaborateurs

Comment postuler

Les candidats intéressés doivent impérativement envoyer leur CV par e-mail , car il sagit dun recrutement urgent avec démarrage en mars/2025 :

[email protected]

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