We are looking for an IT Support Engineer (Level 2)-Lisbon Or Porto to join an international team supporting enterprise applications and business users.

You will be responsible for providing second-line support, troubleshooting functional and technical issues, analysing incidents, working with SQL, collaborating with development teams and supporting business applications in an Agile environment.

Main responsibilities

Provide Level 2 Application Support.
Investigate and resolve production incidents.
Analyse logs and troubleshoot application issues.
Execute SQL queries for data analysis and troubleshooting.
Collaborate with Development and Business teams.
Escalate and follow up complex issues.
Support deployments and application releases.
Monitor applications and ensure service continuity.
Participate in incident management and root cause analysis.

Required skills

Minimum 2 years of Level 2/Application Support experience.
SQL.
Knowledge of software development concepts.
Basic SAP knowledge.
Incident Management.
Production Support.
Professional French.
Professional English.

Nice to have

Banking or Insurance experience.
ITIL.
Jira.
Linux.
APIs.

It Support Engineer (L2)

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