Carregando descrição…

IT Customer Support Specialist (m/f/d) em Portugal,… - Jobeax

IT Customer Support Specialist (m/f/d) em Portugal, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

Testo, with its headquarters in the Black Forest/Germany, is a world market leader in the field of portable and stationary measurement technology. Worldwide, roughly 3900 employees research, develop, produce and market innovative measurement solutions for Testo. The basis for this success, in addition to the highly qualified and motivated staff, is the above-average commitment to a future-oriented development - roughly 10% of the annual concern turnover is invested in Research & Development. With 37 subsidiary companies and over 80 distribution partners, Testo is represented on all five continents.

To strengthen our global IT operations, we are looking for a service-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal - Albergaria-a-Velha . In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.

What can you expect?

Technical Support (1st & 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and upscale complex issues when necessary.
Customer & Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.
Incident & Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.
User & Account Administration: Support user and account management activities, ensuring proper access rights and system availability.
Knowledge Management: Create and maintain knowledge base articles to support efficient problem-solving and knowledge sharing.
IT Project Support: Contribute to IT-related development projects and support the implementation of new solutions and improvements.
External Provider Coordination: Coordinate and manage external IT service providers to ensure high-quality service delivery.
Cross-functional collaboration: Collaborate with different teams – R&D (3 rd level support); Product Management; Sales; Quality and Subject Matter Experts.

Career development
We offer tailored training opportunities and diverse, including international, career prospects. Your professional development matters to us.

Challenging and dynamic
In our global company, you can look forward to an exciting and dynamic environment.

Flexibility is key
Enjoy flexible working hours and the option to work remotely in a hybrid setup.

Ideas and sense
Contribute your expertise – your input is valued and appreciated. The result of your work is products that protect the environment and health.

Modern technologies and digital communication
State-of-the-art technology and digital media are a given, enabling efficient communication.

Room for maneuver
We set shared goals that you pursue independently.

Your profile

Education: Completed vocational training or degree in IT, Telecommunications, or a related field.
Experience: 2–5 years of relevant professional experience in IT support or a similar role.
Technical Know-how: Experience with ticketing systems; Knowledge of cloud-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)
Working Style: Structured, analytical, and solution-oriented, with strong problem-solving skills and the ability to manage priorities effectively under time pressure.
Communication: Strong communication skills with a customer- and service-oriented mindset. Ability to interact with diverse user groups and international stakeholders.
Languages: Very good written and spoken English (German is a plus).

Candidatar-se à vaga

Vagas semelhantes

Mais vagas como esta

Decskill

It Support Specialist | Lisbon

Hoje

Remoto
Híbrido
Presencial

... allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams. We would like to meet an IT Support Technician for a project with a 100% onsite working model in Lisbon . What You’ll Do: - Provide onsite and remote IT support to end users in a corporate ...

Portugal, Lisboa

Decskill

It Support Specialist | Lisbon

Há 2 dias

Remoto
Híbrido
Presencial

Portugal, Lisboa

French-Speaking Gaming Customer Support Specialist (m,f) - Player Support

Há 1 dia

Presencial
Tempo integral

Start: 7/9, 28/9, 5/10, 19/10 We are partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you're passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to ...

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Hoje

Contrato

... citizenship or valid Residence Permit! Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all steps ...

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Hoje

Contrato

€1,138.66 por mês

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Há 1 dia

Contrato

1138.66 - 1436.16

Portugal, Lisboa

REAL Rec Solutions

Turkish-Speaking Customer Support Specialist

Há 2 dias

Contrato

€1,138.66 por mês

Portugal, Lisboa

Hays

Life Cycle Analysis

Há 3 dias

... report to the Global VP, Sustainability , and will collaborate closely with Sustainability stakeholders, R&D teams, Manufacturing, IT, external partners, and customers to support sustainability objectives, improve LCA capabilities, and strengthen Data-driven decision making across the business. The LCA Specialist will: - ...

Portugal, Porto

Hays

IT Project Manager (m/f/d)

Há 3 dias

Presencial

... projetos; - Identificar riscos e definir planos de mitigação; - Monitorizar e reportar o progresso dos projetos; - Participar em iniciativas de transformação digital e projetos de migração tecnológica. Requisitos - Experiência mínima de 4 a 5 anos em Gestão de Projetos, idealmente na área de IT; - Experiência prévia em contextos ...

Portugal, Porto

NTU International A/S

IT Support

Há 5 dias

Híbrido
Contrato

€106.14 por dia

... framework contractor to Frontex – the European Border and Coast Guard Agency – for the provision of interim staff services . Together with our strong local recruitment and employment partner in Poland , we are continuously expanding our pool of professionals for assignments supporting Frontex in Warsaw. Key Conditions Location: ...

Portugal, Lisboa

Workster

English-Speaking Ai Customer Support Specialist

Há 1 dia

Tempo integral

Job Description Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week ...

Portugal, Lisboa

Remote Dutch-Speaking Customer Support Specialist

Há 1 dia

Remoto

Cbt is hiring a Support Specialist to join a fully remote team covering continental Portugal. You will manage end-to-end customer orders across phone, email, and chat, ensuring accurate data handling and swift problem solving. You’ll collaborate with couriers and financial institutions, comply with PCI and GDPR, and contribute ...

Portugal, Porto

Synchro by egor

Customer Support Specialist - €934 Por Mês

Há 1 dia

€934 EUR

Especialista de suporte ao cliente para organismo público na área da saúde, com foco no registo, análise, resolução de incidentes e pedidos de utilizadores em plataforma de gestão de serviço. Elaboração de documentação e propostas de melhoria.

Portugal, Lisboa

Cross Border Talents

AI Advertising Customer Support Specialist - Lisbon

Há 1 dia

... extra per month - Health & Dental: Private coverage provided upon signing - Paid Training: Dedicated 15-day paid onboarding program - Career Growth: 12-month initial contract with a clear path to a permanent contract after 2 years - Time Off: 22 days paid annual leave + public holidays What You'll Do - Support businesses ...

Portugal, Lisboa

Grupo Salvador Caetano

Customer Care Trainee (M/F/D)

Há 1 dia

... reparação automóvel, com forte presença em Portugal e Espanha . Representamos 21 marcas automóveis , com mais de 100 pontos de venda e assistência, mas somos muito mais do que números: criamos experiências de mobilidade que melhoram a vida das pessoas . A BMW é uma das marcas que representamos oficialmente, com equipas especializadas ...

Portugal, Porto

Real Recruitment Solutions

Customer Support Specialist (Spanish) - €1.220 A Month

Há 1 dia

€1220 EUR / month

Seeking experienced Customer Support Specialists for a digital banking project in the Spanish market, handling customer queries, complex cases, and fraud investigations.

Portugal, Lisboa

CB Talents

Bilingual Dutch-english Customer Support Specialist (Lisbon)

Há 1 dia

A customer support firm in Lisbon is looking for an Italian Customer Support Specialist. You will be the first point of contact for clients, offering assistance via phone, email, and live chat. Responsibilities include responding to inquiries, documenting cases, and ensuring a great customer experience. Candidates must ...

Portugal, Estoril

German-Speaking Customer Support Specialist Lisbon Hybrid

Há 2 dias

Híbrido
Presencial

Ersilia in Lisbon, Portugal is seeking German-speaking Customer Support Advisors to join an international team. You will handle product inquiries, order questions, and post-sales support across phone, email, and chat, delivering excellent service in a fast-paced, multicultural environment. This office-based role moves to ...

Portugal, Lisboa

REAL Rec Solutions

Ai Customer Support Specialist With English | Lisbon

Há 3 dias

... Lisbon, Portugal - Office-based role - 24/7 rotational shifts - Portuguese employment contract As a Customer Support Specialist , you will provide professional support to customers, helping them resolve platform-related issues and use the client’s products effectively. Your responsibilities will include: - Supporting consumers ...

Portugal, Lisboa