Help Desk (German Speaker) em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Setor: Tecnologia / Telemática / Software e IoT
Localização: Lisboa - Tagus Park
Modelo de trabalho: Híbrido (2 dias por semana no escritório)
Sobre a oportunidade
Empresa multinacional de tecnologia procura um Technical Support Specialist para prestar suporte técnico a clientes e parceiros, garantindo a correta utilização de soluções de hardware e software.
Principais responsabilidades
Prestar suporte técnico através de telefone, chat e e-mail.
Diagnosticar e resolver incidentes relacionados com hardware, software, conectividade e instalação.
Apoiar clientes na configuração de bases de dados, gestão de utilizadores, relatórios e plataformas digitais.
Coordenar processos de substituição e devolução de equipamentos.
Ministrar formação técnica a clientes e parceiros.
Garantir uma elevada qualidade de serviço e resolução de reclamações.
Colaborar com equipas internas e escalar situações críticas quando necessário.
Assegurar a confidencialidade e segurança da informação dos clientes.
Requisitos
Entre 1 e 3 anos de experiência em suporte técnico ou apoio ao cliente.
Formação superior em Engenharia Informática, Ciências da Computação ou área similar.
Conhecimentos de SQL, Python, C#, JavaScript ou tecnologias semelhantes.
Conhecimentos de bases de dados e ferramentas de análise de dados.
Excel avançado (Pivot Tables e Reporting).
Fluência em inglês e alemão.
Excelente capacidade de comunicação e orientação para o cliente.
Disponibilidade para trabalhar por turnos numa operação 24/7.
O que procuramos
Forte capacidade de troubleshooting e resolução de problemas.
Perfil analítico e orientado para o detalhe.
Boa capacidade de gestão de prioridades e multitasking.
Gosto por tecnologia e aprendizagem contínua.
Espírito de equipa e facilidade de relacionamento interpessoal.
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