What Will You Do

The GIRC Analyst ensures optimal performance, swift detection of issues, and prompt response to networking, systems, and security incidents of Jolera clients' IT Infrastructures. This individual is responsible for being the first line of defense: monitoring, troubleshooting, and responding to both networking, systems, and security incidents.

Key Responsibilities

Monitor security alerts from endpoint protection, firewalls, and SIEM tools.
Analyze and triage security alerts and incidents to determine their root cause Identify potential threats like failed login attempts, malware detections, or policy violations.
Monitor network devices (firewalls, switches, access points) for health and connectivity
Respond to alerts related to link failures, high latency, and unusual outbound traffic.
Monitor server uptime, performance, and infrastructure related alerts.
Check status of scheduled tasks, backup jobs, and patch deployments.
Follow up and elevate issues related to networking, systems, and cybersecurity issues within internal SLAs.
Collaborate with team members to improve internal processes and documentation.
Deliver high standard customer service, ensuring internal and external stakeholders are kept informed.

Required Qualifications

Education & Certifications

Technical training (Level 5, CET/CTESP equivalent)
Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity.

Experience

Equivalent experience in similar roles

Technical Skills

Networking
Windows Server
Public Cloud solutions
Enterprise Backup Solutions

Endpoint Detection and Response (EDR) Solutions
Extended Detection and Response (XDR) Solutions

Soft Skills

Problem-solving
Communication
Team collaboration
Time management

Tools/Software

PSA systems (ConnectWise or ServiceNow)
Firewall Management (Meraki, FortiManager, Barracuda Firewall Admin)
Backup Management (Veeam, Datto, Barracuda Cloud Control)
RMM (N-Central)
EDR and XDR tools (SentinelOne, Crowdstrike, ELK, Microsoft Sentinel)

What We Offer

Competitive compensation package
Competitive benefits package
Company events, recognitions, and celebrations
Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

GIRC Analyst

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