Do you speak German and enjoy helping people find the right solution?
Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training, great benefits and real career opportunities?

We are looking for a German Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector .

In this role, you will be the first point of contact for customers, helping them with their questions, understanding their needs and providing effective solutions whenever issues arise. Your communication skills, empathy and solution-oriented mindset will play an important role in delivering an excellent customer experience.

Your role

Assist customers in German through the available customer support channels.
Respond to customer questions and provide clear and accurate information.
Understand customer needs and identify the best solution for each situation.
Support customers in resolving issues related to products and services.
Ensure a professional, friendly and positive customer experience.
Follow established procedures while maintaining a customer-focused approach.
Work closely with your colleagues to ensure a consistently high level of service.

What we offer

We believe that great customer experiences start with great people. That's why we offer:

Above-average salary package
Language allowance
Productivity bonus
Health insurance from day one
Comprehensive initial training and ongoing support
A friendly, international and supportive team
Monday to Friday schedule — 07:00 to 16:00
No weekend shifts
A structured environment where you can develop your skills
Real opportunities for career progression
The opportunity to build your career within the automotive sector

What we're looking for

Native or fluent German (C1/C2 level).
Good command of English .
Excellent communication and interpersonal skills.
A customer-focused and solution-oriented mindset.
Empathy, patience and a positive attitude.
Ability to remain calm and professional when handling challenging situations.
Good attention to detail and willingness to learn.
Previous customer service experience is a plus, but full training will be provided .

Location & Schedule

Lisbon, Portugal
Monday to Friday | 07:00–16:00

German-Speaking Customer Support Advisor

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