Maps Customer Support Specialist

Join a project that helps people navigate the world — literally.

Be passionate about what you do and make a real impact every single day. If you love driving, exploring, and improving how people move through the world, this role brings purpose and curiosity together.

Our Maps project is a place to grow, think big, experiment, and yes — even fail sometimes. What matters is staying driven, staying curious, and staying human. If that resonates with you, we want to meet you.

What You Will Do

Support users of a major GPS Navigation Tool via email and inbound calls
Identify issues, troubleshoot effectively, and guide users toward the right solution
Document actions, categorize cases, and flag potential bugs for engineering teams
Provide both general and technical support for paid products
Escalate complex cases following established procedures

What We’re Looking For

Customer service experience : Minimum 12 months, ideally in B2C or B2B contact centers
Communication skills : Clear, confident, and customer‑focused
Native‑level French (written and spoken)
Fluent English
Proactive mindset and strong team spirit
Ability to learn new processes quickly and adapt to a fast‑changing environment
Strong attention to detail and commitment to high‑quality work
Empathy and emotional awareness when supporting customers
Valid legal work permit for Portugal

What We Offer

Opportunity to join a global organization focused on growth and development
A multicultural, open‑minded, and supportive environment
Training and development programs, including language courses
Clear career progression and professional development
Full equipment and paid training from day one
Comprehensive benefits package:
- Private medical healthcare
- Life insurance
- Cafeteria/benefits platform
Relocation allowance and support (for candidates moving from outside Portugal)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping clients transform their business, operating, and technology models for the digital era. Ranked 185 on the Fortune 500 and consistently recognized among the world’s most admired companies, Cognizant empowers organizations to build more innovative and efficient futures.

French Client Facing Support Agent for GPS app

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