Job Description

Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating Monday to Sunday on a rotating shift schedule , with two shift options available (Day or Night). Schedules are provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role

Support customers across multiple communication channels
Resolve billing, invoicing and account access enquiries
Troubleshoot platform and product-related issues
Guide customers on using products and features effectively
Deliver timely, accurate and high-quality customer support

Your Qualifications

Fluent English, written and spoken
Strong interest in AI and new technologies
Excellent communication and problem-solving skills
Customer-focused and comfortable troubleshooting issues
Previous experience with technical support experience or other technologies
Comfortable working on a rotating Monday-to-Sunday schedule

The Offer

Competitive salary package + performance bonus
Meal allowance
Holiday and Christmas allowances
Private health and dental insurance
22 days of annual leave
Comprehensive initial training
Professional development and career growth opportunities
International working environment in Lisbon
Opportunity to work closely with cutting-edge AI technology

Shift Options to Choose from:

Day Shifts only: Rotating shifts between 07:00 and 22:00
Night Shift only: Shift from 22:00 to 07:00 , with an additional 25%-50% night-shift bonus

English-Speaking Ai Customer Support Specialist

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