Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies.

This is a great opportunity for candidates with a customer support or technical background who are interested in AI and new technologies. You’ll support both consumers and business users while gaining hands-on experience in a fast-growing technology environment.

Your Role

Support customers across multiple communication channels
Resolve billing, invoicing and account access enquiries
Troubleshoot platform and product-related technical issues
Guide customers on using products and features effectively
Investigate and resolve technical problems
Deliver timely, accurate and high-quality customer support

Your Qualifications

Fluent English, written and spoken
Technical background or previous experience in IT/technical support is an advantage
Previous customer service or technical support experience is a plus
Strong interest in AI, technology and digital products
Excellent communication and problem-solving skills
Customer-focused and comfortable troubleshooting issues
Comfortable working with rotating shifts in a fast-paced environment

The Offer

Competitive salary package + performance bonus
Meal allowance
Holiday and Christmas allowances
Private health and dental insurance
22 days of annual leave
Comprehensive initial training
Professional development and career growth opportunities
International working environment in Lisbon
Opportunity to work closely with cutting-edge AI technology

Important

This position is open to candidates currently based in Lisbon, Portugal, who have a valid residence card/work authorization and are available to work from Lisbon.

Benefits

Multicultural team
Paid training
Progressive company culture
Career development opportunities

English-Speaking AI & Technical Support Specialist | Lisbon

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