Dutch Quality Analyst - Data-Driven CX Call QA (Hybrid) em Lisboa, Portugal

Role of a Quality Analyst responsible for monitoring customer interactions, identifying improvement opportunities, providing feedback, and ensuring compliance with quality standards in Lisbon.

• Tempo integral

The Independent Quality Analyst will assure the Customer Service teams are in compliance with the company’s standards by monitoring calls, chats and emails, and create and analyze reports to generate actions. The primary objective is to assist management with discovering areas of improvement for processes and customer experience ...

• Híbrido

... technical teams in an international and multicultural environment. - Contribute to the continuous improvement of processes, controls, reporting solutions, and data quality. Requirements: - Bachelor's degree in Business Management, Information Technology, Accounting, Finance, or a related field. - Relevant professional experience ...

• Contrato

141k

... looking for a Quality Analyst for our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration / training sessions for vendor QA partners ● Trained and certify new IQA / VQAs ● Publishes quality trends, feedback and improvement / enhancement ...

€9.13 por dia

... looking for a Quality Analyst to our project. Responsibilities: - Monitors all interactions and ensures accuracy of the output - Coordinates and facilitates call calibration/training sessions for vendor QA partners - Trained and certify new IQA/VQAs - Publishes quality trends, feedback and improvement / enhancement reports ...

• Contrato

141k

... looking for a Quality Analyst for our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration / training sessions for vendor QA partners ● Trained and certify new IQA / VQAs ● Publishes quality trends, feedback and improvement / enhancement ...

€9.13 por dia

... looking for a Quality Analyst to our project. Responsibilities: ● Monitors all interactions and ensures accuracy of the output ● Coordinates and facilitates call calibration/training sessions for vendor QA partners ● Trained and certify new IQA/VQAs ● Publishes quality trends, feedback and improvement / enhancement reports ...

• Contrato

... comparable workflow orchestration tool. - Experience implementing idempotent, incremental or merge-based data ingestion patterns. - Understanding of automated data-quality testing, ideally with tools such as Great Expectations, Soda or equivalent. - Experience troubleshooting pipeline failures and improving data-processing ...

• Híbrido

... próximo, desenvolvimento contínuo e integração numa equipa experiente e orientada para a excelência. A PPM Coachers está a recrutar para a função de Business Quality Analyst! A tua Missão: * Assegurar a alimentação do backlog no alinhamento com o role e responsabilidade do Product Owner; * Impulsionar a escrita assertiva ...

• Híbrido

... Collaborate directly with business sponsors, sales teams, and traders to understand requirements and deliver value-driven solutions. - Contribute to the evolution of data and analytics technologies, leveraging tools such as Python , SQL , Tableau , Power BI , APIs, and AI-powered chatbot solutions. - Ensure data quality, consistency, ...

... compliance with data quality, security, and governance requirements. - Collaborate with Data Custodians to align business definitions and model updates. - Prevent data redundancy and ensure consistency across data domains. Coordination & Change Management - Coordinate data model evolution with Data Custodians, Data Office teams, ...

... diretas. IMPORTANTE: Exige-se fluência em português (falado e escrito) e autorização legal para trabalhar em Portugal. - Experiência mínima de 3 anos em funções de Data, idealmente análise de dados; - Experiência em Power BI (arquitetura e implementação de soluções end-to-end); - Experiência avançada em DAX e Power Query; - Experiência ...

• Híbrido
• Presencial

A HN Services Portugal procura um Data Analyst / Data Engineer para integrar um projeto internacional no setor financeiro, em Lisboa. Procuramos um perfil com aproximadamente 3 a 7 anos de experiência profissional, que combine uma forte componente de Data Analysis com conhecimentos de Data Engineering e automação. A experiência ...

• Remoto

... German, French, Dutch, or Italian are a plus. We offer: Referral Bonus; A great team-oriented culture Training annual budget; Chance to become a part of a dynamically growing international company; Challenging projects giving the unique opportunity to grow and learn. Following the EU General Data Protection Regulation No. ...

... is seeking a Hardware/Software Test System Engineer to develop and support test systems for automotive electronics across production lines. You will analyze data, create dashboards, and drive data‑driven decisions with cross‑functional teams. The role requires a Master’s degree in a technical field and hands‑on experience ...

... prioritise JIRA tickets, and ensure proper documentation and follow-up with stakeholders. You will translate business requirements into functional specs, drive automation initiatives including AI-assisted workflows, collaborate with IT and data teams, and help scale AI-driven improvements across P2P, OTC, and R2R processes.

... acolhedores. A presença de mulheres em cargo de gestão e o equilíbrio racial e de género na constituição das equipas é a nossa prioridade. Como estagiário(a) de Data Science farás parte da transformação data‐driven da Mapfre Portugal, contribuindo para a gestão dos dados como um ativo estratégico ao longo de todo o seu ciclo ...

... acolhedores. A presença de mulheres em cargo de gestão e o equilíbrio racial e de género na constituição das equipas é a nossa prioridade. Como estagiário(a) de Data Science farás parte da transformação data‑driven da Mapfre Portugal, contribuindo para a gestão dos dados como um ativo estratégico ao longo de todo o seu ciclo ...

• Híbrido

... What we’re looking for: • 5+ years of experience as a Data Analyst or similar role • Strong expertise in BI and reporting tools • Experience with automation and data platforms • Excellent analytical and communication skills • Advanced English (French is a plus) Hybrid environment | International context | Long-term projects ...