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Data Center Technical Support Technician (On-site)

We are looking for a Data Center Technical Support Technician to provide on-site technical support in various data centers. The selected candidate will act as a physical extension of the remote operations, engineering, and infrastructure teams, performing a wide range of hands‑on activities related to servers, network equipment, storage systems, and data center infrastructure.

This role requires a proactive and detail‑oriented professional, capable of executing technical procedures, supporting troubleshooting activities, and ensuring operational excellence in mission‑critical environments.

Main Responsibilities

Perform on‑site interventions in data centers, following documented procedures and technical instructions.
Install, disable, and relocate IT equipment, including servers, storage arrays, switches, firewalls, and related infrastructure.
Perform rack installation and configuration activities, cable management, and equipment labeling.
Perform copper and fiber optic cable patching and connectivity verification.
Replace hardware components such as hard drives, SSDs, memory modules, power supplies, network interface cards, and other field‑replaceable units.
Conduct visual inspections of equipment status indicators, alarms, and environmental conditions.
Provide remote support to infrastructure, network, cloud, and operations teams.
Accompany and assist external vendors, maintenance service providers, and original equipment manufacturer (OEM) engineers during scheduled interventions.
Support implementation activities, infrastructure upgrades, and technology upgrade projects.
Maintain accurate records of interventions, asset inventories, and operational activities.
Capture photographic evidence and provide detailed intervention reports when necessary.
Ensure compliance with data center operating procedures, security policies, and health and safety standards.

Required Qualifications

Proven experience in Data Center, Infrastructure, or IT Operations environments.
Practical experience with enterprise server platforms such as Dell, HPE, Lenovo, Cisco, or equivalent vendors.
Basic knowledge of networking concepts, including switching, routing, VLANs, and structured cabling.
Experience with storage systems and physical infrastructure components.
Familiarity with best practices and operational processes for data centers.
Ability to follow technical documentation and execute procedures with a high level of accuracy.
Strong troubleshooting and fault diagnosis skills.

Desired Qualifications

Experience supporting Tier III or Tier IV data centers.
Industry certifications such as CompTIA A+, Network+, CCNA, or equivalent.
Knowledge of ITIL processes and service management practices.
Experience in mission‑critical or high‑availability environments.

Interpersonal Skills

Excellent attention to detail.
Strong organizational and time management skills.
Ability to work independently with minimal supervision.
Professional communication skills.
Customer‑focused mindset.
Ability to remain calm and effective under pressure.

Language Requirements

Fluent Portuguese.
B2 English.

Availability

Availability for scheduled and one‑off interventions.
Flexibility to support activities outside of standard business hours when necessary.
Willingness to participate in shifts or emergency support shifts is considered an advantage.

Location

Lisbon, Porto, Remote

Salary Range

150€ - 250€ / day

At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.

Data Center Technical Support Technician (On-site)

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