We're looking for Customer & Technical Support Specialists to join an exciting international project in the field of Artificial Intelligence .

If you're tech-savvy, enjoy solving problems and are comfortable working with AI and digital tools, we'd love to hear from you.

Location

Lisbon, Portugal – On-site

What you'll do

Provide customer and first-line technical support via phone, email and chat.
Troubleshoot account access, platform and standard technical issues.
Assist customers with account, billing and payment-related questions.
Guide users through the platform's features, tools and services.
Resolve issues efficiently while ensuring a high-quality customer experience.
Escalate more complex technical issues when necessary.

What we're looking for

Fluent English (C1/C2).
Previous Technical Support experience is highly valued.
If you don't have previous Tech Support experience, you should be able to demonstrate a strong technical background through IT/technical certifications, training or hands-on experience with technology .
Familiarity with Artificial Intelligence tools and their day-to-day use is highly valued.
Strong problem-solving and logical thinking skills.
Comfortable learning and working with new digital platforms and technologies.
Strong communication and customer service skills.
Previous Customer Support experience is a plus.

What we offer

Paid initial training.
Employment contract.
Health and dental insurance.
Meal allowance.
Monthly performance bonus.
Career development opportunities within an international and technology-driven environment.

Working hours

40 hours per week.
Rotating shifts.

If you're passionate about technology and AI and looking for your next opportunity in Customer & Technical Support, we'd love to hear from you.

Customer & Technical Support Specialist | Ai Project

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