Customer Support Representative – Spanish Market

Languages: Castilian Spanish + English (B1 minimum)
Location: Mainland Portugal
Work Model: 100% Remote

About the Role

Join an international customer support team representing a leading global entertainment streaming platform.

You will assist customers with account-related questions, billing enquiries and technical issues while delivering a high-quality customer experience.

Language Requirements

Candidates must have full fluency in Castilian Spanish and at least B1 English proficiency, together with one of the following regional language combinations:

Castilian Spanish + Basque
Castilian Spanish + Catalan/Valencian
Castilian Spanish + Galician

Key Responsibilities

Provide professional and empathetic customer support.
Handle account management and billing enquiries.
Assist customers with technical troubleshooting.
Explain products, services and platform features.
Identify customer needs and provide effective solutions.
Maintain customer satisfaction and quality standards.
Support customers through different communication channels.

Requirements

Fluent Castilian Spanish.
English proficiency of at least B1.
Knowledge of one of the required regional languages: Basque, Catalan/Valencian or Galician.
Strong communication and problem-solving skills.
Customer-oriented attitude and attention to detail.
Comfortable working with technology and digital platforms.
Flexibility to work rotational shifts, including nights, weekends and public holidays.

Working Schedule

40 hours per week.
8 working hours per day plus a one-hour lunch break.
Rotational shifts covering Monday to Sunday, 24/7.

Salary & Benefits

Option 1 – Without Company Accommodation

Base salary: €950 gross/month
Holiday allowance: €79.16/month
Christmas allowance: €79.16/month
Meal allowance: €7 per working day (approximately €154 for 22 working days)
Total monthly gross cash package: €1,262.33

Option 2 – With Company Accommodation

Base salary: €776 gross/month
Holiday allowance: €64.67/month
Christmas allowance: €64.67/month
Meal allowance: €7 per working day (approximately €154 for 22 working days)
Apartment benefit-in-kind: €200/month
Total gross package including accommodation benefit: €1,259.33
Total monthly gross cash compensation: €1,059.33

Accommodation is a benefit-in-kind, not an additional cash payment. The apartment option is subject to eligibility and availability.

Additional Benefits

Health insurance from the first day of the employment contract.
Holiday and Christmas allowances paid in monthly instalments.
Annual leave: Up to 20 days in the first year, depending on joining date; 22 days in subsequent complete calendar years.
Portuguese public holidays apply.
One-month trial period.

Training

Duration: Approximately 2 weeks.
8 hours per day, delivered in English.
Training allowance: €18.56 gross per day.
Weekly training allowance: €92.80.
Training compensation is paid proportionally upon successful completion.

Contract

Initial uncertain-term employment contract with a foreseeable duration of 12 months.
Permanent employment relationship after 2 years, as specified in the project information.

Work Model & Accommodation

100% remote, but candidates must reside in mainland Portugal.
Occasional visits to a Lisbon hub may be required for technical setup, training or operational needs.
Company-rented furnished accommodation may be available for the first 14 months for eligible candidates living more than 100 km from the workplace.
Accommodation is subject to availability and company conditions.

Apply

Interested candidates can share their updated CV at:

monica.juneja@cbtalents.org

Customer Support Representative - Spanish Market

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