David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES

Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
Assist clients with account-related queries, including identity verification and account information confirmation
Adhere to regulatory guidelines and internal procedures as directed by the client
Troubleshoot issues and offer effective solutions tailored to customer needs
Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
Maintain accurate documentation of interactions and updates in internal systems
Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS

Native / fluent in French both verbal and written. Fluent in English (C1 level)
At least 1 year of experience in customer service, with a strong customer-centric approach
High attention to detail and accuracy in handling customer information
Proficiency with automated customer support tools and platforms (preferred)
Ability to analyze problems, think critically, and resolve issues independently
Friendly, professional, and proactive approach to customer service
Experience across various industries such as retail, banking, or general customer support is beneficial
Comfortable working in rotating shifts and full-time on-site schedules
Adaptable and flexible to changing procedures, technologies, and customer expectations
Ability to work on 24/7 shift rotation.

OFFER

Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
Relocation support
And much more!

Customer Support Agent (French)

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