Customer Service Specialist (Banking) em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.
Workster is partnering with a leading customer experience provider to hire Customer Support Specialists for an international banking services project in Lisbon, Portugal .
If you enjoy helping customers, solving problems, and working in a fast-paced financial environment, this role offers a strong opportunity to build your career in the banking and customer service sector .
✨ Your Responsibilities
As a Customer Support Specialist , you will:
Assist customers with banking-related inquiries , account matters, and service requests
Deliver professional, customer-focused support via phone, email, and chat
Process banking operations while following strict compliance and security procedures
Ensure a high level of customer satisfaction and trust
Resolve customer issues efficiently and accurately
Work collaboratively with internal teams to improve the overall customer experience
Your Profile
We are looking for candidates who have:
✅ Completed secondary education , university studies, or a Bachelor’s degree
✅ Experience & Skills:
- Previous experience in customer service or contact centers (banking experience preferred)
- Strong knowledge of banking products and procedures
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Customer-focused and results-driven mindset
- Comfortable using computer systems and digital tools
- Ability to work well under pressure
- Team player with strong interpersonal skills
What’s in It for You?
Full-time permanent opportunity
⏰ 40-hour work week with rotating shifts
(typically between 08:00 – 00:00)
️ Meal allowance
Private health & dental insurance after contract signing
Performance bonus
Up to approximately €100/month
Career growth opportunities in:
- Banking services
- Customer support
- International contact center environments
Why Join?
✔️ Gain valuable experience in the banking sector
✔️ Work in an international and multicultural environment
✔️ Receive professional training and career development
✔️ Build long-term career opportunities in financial services