Job Overview

Join a global company where the employees are truly passionate about delivering the best in everything they do! Do you have a talent for interacting with customers on behalf of a great organization through various support channels, emails, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world‑leading coating supplier as our new Customer Care Representative at Hempel.

Responsibilities

Advise customers regarding processing orders, product shortages, expected delivery dates and price changes.
Play a key role in solving customer queries and support the sales team to ensure efficient and flawless service.
Be the first point of contact for customers, providing service and customer experiences via multiple channels (email, phone, sales representatives).
Process and handle all types of purchase orders and related enquiries.
Use company tools to provide excellent quality of service to customers.
Respond to order‑related customer claims.
Deal with invoicing, focusing on compliance in all financial transactions.
Ensure diligence in documentation.

Qualifications

Experience in customer service.
Knowledge of the paint sector valuable but not required.
Ability to work as part of a team as well as autonomously.
Able to work in a lively customer care international environment, maintaining a high level of productivity.
Self‑motivated, and able to follow best practices in sales processes.
Proficient in ERP‑systems (Microsoft preferred).
Experience with CRM systems.
Proficient in communication in English and Greek, both verbally and in writing.
Behavioral competencies: planning & organising, great listener and communicator, empathic, proactive, positive, problem‑solving attitude, great teammate.

Benefits & Conditions

Working with the Customer Care Team located in Portugal and interacting with colleagues worldwide. The role offers the opportunity to contribute to excelling our sales and business principles.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and customers, providing equal opportunity for all.

Application Process

To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking Apply. Application deadline: 31 May 2023.

Customer Care Representative

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