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Conseiller Client à Braga | Plateforme E-Health & Horaires… - Jobeax

Conseiller Client à Braga | Plateforme E-Health & Horaires Fixes em Braga, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

Développez votre carrière en tant que Conseiller Client – Plateforme E-Health !

Rejoignez une équipe dynamique et orientée client, dédiée à accompagner les utilisateurs d'une plateforme innovante dans le domaine de la santé numérique (E-Health) .

Si vous aimez aider les autres, résoudre des problèmes et fournir une assistance claire et professionnelle dans un environnement digital et dynamique, cette opportunité est idéale pour développer votre carrière dans le service client.

Présentation du poste

En tant que Conseiller Client , vous serez le premier point de contact des utilisateurs par téléphone, e-mail et chat en direct.

Vous accompagnerez les clients dans l'utilisation de la plateforme E-Health, répondrez à leurs questions, les aiderez à résoudre leurs problèmes et veillerez à leur offrir une expérience fluide, professionnelle et positive à chaque interaction.

Vos principales responsabilités

Fournir un support client professionnel et empathique par téléphone, e-mail, chat en direct et autres canaux disponibles.
Répondre aux demandes des utilisateurs concernant leurs comptes, les fonctionnalités de la plateforme, les services proposés et les demandes générales.
Accompagner les clients dans l'utilisation de la plateforme E-Health et leur fournir des instructions claires et faciles à suivre.
Comprendre les besoins des clients et leur proposer des solutions précises, rapides et adaptées.
Gérer les demandes et réclamations des clients de manière professionnelle tout en maintenant un niveau élevé de satisfaction.
Enregistrer avec précision les interactions avec les clients, les demandes, les actions effectuées et les résolutions dans les systèmes internes.
Transférer les demandes complexes ou sensibles aux équipes compétentes conformément aux procédures établies.
Collaborer avec les différents services internes afin de garantir une résolution efficace et rapide des problèmes.
Atteindre les objectifs de performance liés à la satisfaction client, aux délais de réponse, à la productivité, à la qualité du service et au taux de résolution.
Maintenir vos connaissances à jour concernant les fonctionnalités, services, politiques et procédures de la plateforme grâce à des formations continues.

Profil recherché

Français : Niveau C1/C2, à l'oral et à l'écrit.
Éligibilité : Citoyenneté de l'UE ou carte de résidence portugaise valide.
Expérience : Une première expérience de 0 à 1 an dans le service client ou un domaine similaire est un plus.
Compétences : Excellentes capacités de communication, d'analyse et de résolution de problèmes.
État d'esprit : Motivation, capacité d'adaptation, envie d'apprendre et volonté d'évoluer dans un environnement dynamique.

Pourquoi nous rejoindre ?

Salaire compétitif : Une rémunération adaptée à vos compétences et à votre potentiel.
Prime de performance : Une récompense pour vos excellents résultats.
Ticket repas : Une aide quotidienne pour vos repas.
Aide au transport : Une contribution aux frais de déplacement.
Assurance santé et vie : Une couverture complète pour votre tranquillité d'esprit.
Travail sur site : Évoluez dans un environnement professionnel, collaboratif et stimulant.

Prêt(e) à faire évoluer votre carrière ?

Postulez dès aujourd'hui et rejoignez une équipe tournée vers l'avenir, qui valorise le développement professionnel, l'innovation et l'excellence du service client !

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