Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

This is a governance role, not a build-and-operate role. You will spend your time defining the rules our cloud estate runs by, making those rules enforceable in code, and proving they are working. You will write standards that other engineering teams have to follow, and you will be the person who explains to Finance, Security, and Product leadership why a given risk matters and what it will cost to fix or ignore.

If what you want is to build and run infrastructure, this is not the right seat. If you want to own how a multi-cloud estate is governed, it is.

About our estate: roughly 70% Google Cloud, with AWS and Azure in scope as secondary platforms. GCP is where the majority of the work sits, so hands-on GCP experience is a hard requirement rather than a preference.

Key Responsibilities

Define, document, and maintain cloud governance policies and standards across GCP, AWS, and Azure, and turn them into enforceable technical controls using GCP Organization Policy, AWS SCPs and Config, and Azure Policy
Own the exception and waiver process end to end: intake, risk assessment, time-bound approval, expiry, and follow-up
Partner with Security to enforce Identity and Access Management and network security standards across the organization, and review access models for least privilege
Build and maintain dashboards that track governance metrics: security posture, key and credential rotation, policy violations, configuration drift, and time to remediation
Own resource labeling and tagging standards and enforce them, so that cost, ownership, and environment can be attributed reliably
Drive cost governance: spend visibility and showback, anomaly detection, commitment and discount coverage reviews, and surfacing waste to the teams that own it
Collaborate with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering to keep governance controls consistent across all environments, and translate technical risk into language those stakeholders can act on
Work with stakeholders to define service level objectives, key performance indicators, and metrics for operational efficiency
Support the review of new third-party cloud services before they enter the estate

Requirements

4+ years working in public cloud environments, including at least 2 years hands-on with GCP
Hands-on experience implementing preventative guardrails in at least one hyperscaler (GCP Organization Policy, AWS SCPs or Config, Azure Policy). You should be able to walk us through a policy you rolled out, what it broke, and how you handled the fallout
Experience authoring a cloud policy or standard that other teams were required to follow, not only implementing one written elsewhere
Experience running or contributing to an exception or waiver process for cloud controls
Working knowledge of cloud IAM, network security, encryption, and key and secret management
Infrastructure-as-Code with Terraform, and comfort extending it to policy-as-code
Python for automation, enforcement, and reporting
Demonstrated ability to explain a technical risk to a non-technical audience and drive a decision. This is a core part of the job and we will test it during the interview process

Preferred Qualifications

Google Cloud Professional Cloud Security Engineer or Professional Cloud Architect certification
Policy-as-code tooling: OPA, Conftest, Sentinel
Cloud cost tooling: GCP billing exports and BigQuery, AWS Cost Explorer, or a third-party platform such as Cloudability or Apptio
Familiarity with the control frameworks our platform is audited against (SOC 2, HIPAA, GDPR). You will not own audits in this role, but context helps you prioritize
Kubernetes governance and policy enforcement
Okta integration, Microsoft Active Directory Federation Services
Bachelor's degree in Computer Science, Engineering, or another relevant technical field
Result oriented, self-starter

Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.

Benefits:

Five9 Equity Programs
Bonus Scheme
10% Flex Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Cloud Governance Engineer

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