As a Billing & Payment Analyst, the role involves ensuring accurate and efficient payment allocation, validating customer refunds, handling commission-related activities, and identifying and resolving discrepancies in day-to-day operations.

Note: we can only hire candidates already based in Portugal. If you are not a European citizen, you must be eligible for full-time employment in the country and/or hold a valid NISS and NIF number. Please apply with your resume in English.

Payment searches

Handle payment searches following customer requests
Prepare and validate refund orders
Perform bank reconciliation checks and production monitoring
Document payment-related incidents and ensure follow-up until resolution
Suggest improvements when recurring patterns are identified that could be avoided or optimised

Commissioning

Process commission clawbacks by including them in specific input files
Review partner complaints related to disputed commission amounts or clawbacks
Perform consistency checks and prepare adjustments for the monthly commission process
Create and update partner accounts in dedicated systems
Support other commissions-related activities and provide backup during absences

Profile:

Experience with CRM or ERP systems and Excel
Basic understanding of payment processes and transaction routing is an advantage

Detail-oriented and accurate, with strong attention to quality
Able to work independently and take ownership of assigned tasks
Comfortable communicating and collaborating with different internal teams
Able to handle repetitive operational tasks while identifying discrepancies and anomalies
Fluent English (C2 level required); French is a plus

What we offer

Meal and transportation allowances
Health insurance (from month 6)
Hybrid work model after the trial period
Real opportunities for professional growth in a motivated, collaborative team

If this sounds like your next challenge, we’d love to hear from you.

Please submit your CV and cover letter in English through our online application system (only online applications will be considered).

Billing & Payment Analyst

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