Banking Sector | Application Support em Porto, Portugal

Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• Diagnose and resolve technical and functional issues (L2/L3), ensuring rapid service restoration and root-cause analysis.
• Oversee the day-to-day execution of management chains, including batch processing, data transfers, and workflow monitoring.
• Orchestrate and manage software releases and hardware infrastructure updates within your scope, ensuring minimal business disruption.
• Implement and supervise monitoring tools (Dynatrace, Prometheus/Grafana) to analyze load, performance, and functional health.
• Develop scripts (Python/Bash) and use DevOps tools (Ansible) to automate repetitive tasks, log parsing, and health checks.
• Create and enrich the application document baseline, maintain runbooks, and define operating procedures to ensure team scalability.
• Analyze application performance and user feedback to propose and implement functional or technical upgrades.

Qualifications

• Strong hands-on experience with Linux (RHEL 7/8, SLES, Ubuntu), including system administration, kernel parameters, and performance tuning.
• Proficiency in SQL or equivalent, ability to optimize queries, analyze execution plans, and perform basic DBA tasks.
• Professional experience with Python, Bash or Shell Scripting for automation, strong knowledge of Ansible (playbook authoring and CI/CD integration).
• Familiarity with Cloud environments, Docker, and Kubernetes (basic pod debugging and log aggregation). Knowledge of Terraform/Helm is a plus.
• Proficient use of Dynatrace or other monitoring tools (e.g. Prometheus/Grafana/Zabbix).
• Solid understanding of ITIL/ITSM processes and experience with ticketing systems like ServiceNow or JIRA.
• Proficiency in English (written and spoken).

Additional Information