Application Support em Lisboa, Portugal

Job Description The Application Support role is responsible for the day-to-day operation, monitoring, and troubleshooting of business-critical software applications. Acting as the primary point of contact for internal users and external customers, you will diagnose and resolve functional and technical issues, perform root-cause analysis, and work closely with development, infrastructure, and business teams to ensure high-availability, performance, and continuous improvement of the applications support. Main Tasks:

• Resolving incidents and support requests - Efficiency of the solutions provided.
• Proper Communications to Operational Users regarding item resolution and status.
• Correct application of SLA and fulfil APS IT duties. Sharing the expertise and knowledge with the team
• Internal Global Communication between APS IT Client teams.
• Develop good understanding on the applications the team gives supports to (functional and technical). Applying the rules and the procedures in place.

Profile Technical Skills:

• Production processes (ITIL, monitoring, infrastructure)
• Proeficient in Oracle SQL / PL-SQL - Linux/Unix commands
• Production knowledge (Cloud, VM, RHEL, Oracle,…)
• Good knowledge of Funds industry or Knowledge and/or experience on the financial services industry
• Monitoring & Automation ( Ansible, Dynatrace, …)

Language Skills:

• Fluent in English
• French is a plus

Soft Skills:

• Communication skills - oral & written
• Collaboration
• Problem-Solving
• Adaptability