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Application Support em Lisboa, Portugal

Inetum

Lisboa, Portugal

Job Description The Application Support role is responsible for the day-to-day operation, monitoring, and troubleshooting of business-critical software applications. Acting as the primary point of contact for internal users and external customers, you will diagnose and resolve functional and technical issues, perform root-cause analysis, and work closely with development, infrastructure, and business teams to ensure high-availability, performance, and continuous improvement of the applications support. Main Tasks:

  • Resolving incidents and support requests - Efficiency of the solutions provided.
  • Proper Communications to Operational Users regarding item resolution and status.
  • Correct application of SLA and fulfil APS IT duties. Sharing the expertise and knowledge with the team
  • Internal Global Communication between APS IT Client teams.
  • Develop good understanding on the applications the team gives supports to (functional and technical). Applying the rules and the procedures in place.
Profile Technical Skills:
  • Production processes (ITIL, monitoring, infrastructure)
  • Proeficient in Oracle SQL / PL-SQL - Linux/Unix commands
  • Production knowledge (Cloud, VM, RHEL, Oracle,…)
  • Good knowledge of Funds industry or Knowledge and/or experience on the financial services industry
  • Monitoring & Automation ( Ansible, Dynatrace, …)
Language Skills:
  • Fluent in English
  • French is a plus
Soft Skills:
  • Communication skills - oral & written
  • Collaboration
  • Problem-Solving
  • Adaptability

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