At Fyld, we believe the future is built with people, technology, and strong values. We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.
Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.
Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.
We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.
By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.
Your Profile:
Degree in Computer Science, Information Technology, Software Engineering , or a related field
Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
Professional experience supporting business-critical applications in production environments
Strong experience in incident management, troubleshooting and root cause analysis
Good knowledge of SQL and experience querying relational databases
Experience analysing application logs, errors and system behaviour
Experience working with REST APIs and integrations
Familiarity with ITSM processes , including incident, problem and change management
Experience with ticketing and service management tools such as ServiceNow, Jira or similar
Ability to investigate technical issues across application, database and infrastructure layers
Experience with application monitoring and alerting tools
Good understanding of software releases, deployments and production environments
Experience working with development teams to identify and resolve application defects
Ability to document incidents, solutions, known errors and operational procedures
Good understanding of Linux and/or Windows environments
Good knowledge of Git and version control practices
Strong analytical and problem-solving skills
Ability to work under pressure and manage incidents according to defined priorities and SLAs
Ability to work effectively in Agile and/or ITIL-based environments
Fluency in English
Nice to Have:
Experience with Python, PowerShell or Bash scripting
Familiarity with Docker and containerised applications
Experience with cloud platforms such as AWS, Azure or GCP
Knowledge of CI/CD pipelines and deployment automation
Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar
ITIL certification
Experience with high-availability or 24/7 production environments
Our Values:
Critical thinking and autonomy
Focus on meaningful solutions and real results
Respect, transparency, and continuous growth
What you'll find at Fyld:
A collaborative team that values individual progress
Access to continuous training and certifications
A culture of proximity, respect, and recognition
Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact
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